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Technical Support Engineer - Security Systems

Manchester, Greater Manchester, North West, England

£30000 - £35000 per annum, Benefits: Pension, Healthcare, Training, career Development

Calling Manchester based Field based Security Engineers - are you interested in transitioning away from working for a Security Systems Installer to working with a Security Systems Manufacturer.  

Imagine stepping away from the endless traffic, late-night call-outs, and extensive travel across the UK. Instead, you could enjoy a stable, office-based role with predictable hours and a consistent schedule!!!!

I have a fantastic opportunity for an office based Technical Support Engineer with one of my top clients, a highly respected Security Systems Manufacturer.

This role is based out of my client's offices in Manchester.

It would be perfect for a field-based Security Engineer with experience in Access Control Systems, Intruder Alarms, CCTV, and Internet Protocol (IP) technologies.

Details of this exciting role - Technical Support Engineer (suited to a Fire and Security Field based Engineer looking to come out of the field)!!

Job Title: Product Support Engineer / Technical Support

Location: Whythenshawe - Manchester

The selected candidate will provide technical support to installers and engineers, ensuring high standards of customer service and product support. **Full training on the client's products and systems will be provided!!**

Key Responsibilities:
  • Provide initial technical support via telephone and escalate calls to the 2nd Line team when necessary.
  • Stay updated on new hardware and software product releases.
  • Assist 2nd Line support with monitored key sites and customer developments.
  • Offer technical advice for legacy site upgrades to current products.
  • Develop and provide technical support materials in various media formats.
  • Identify and promote training requirements for installation and maintenance customers.
  • Occasionally visit sites for consultation, investigation, or rectification of technical issues.
  • Collaborate with field sales at the system specification stage.
  • Ensure proactive, high-level customer service and demonstrate commercial awareness in support activities.
  • Fire and Security Field based Engineer looking to come out of the field.
  • Strong knowledge of the Intruder Alarms/Access Control/CCTV installation industry.
  • Ability to work effectively both in a team and independently.
  • Conscientious and committed to departmental goals.
  • Excellent problem-solving skills and a technically minded approach.
  • Outspoken and proactive in developing new ideas for customer support.
  • Flexible attitude towards working hours.
  • Starting salary: £30,000
  • Increased to £34,179 after 6 months upon completion of training.
About You:
  • Fire and Security Field based Engineer looking to come out of the field.
  • Experienced in customer technical support.
  • Knowledgeable in the Intruder/Access service/Installation industry or related technical fields.
  • Team-oriented yet capable of working solo.
  • Dedicated to achieving department goals and excellent in problem-solving.
  • Technically adept and proactive in suggesting improvements.
How to Apply: If you are interested in this role, please do not delay in applying. We look forward to hearing from you soon.

Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.

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