Maidenhead, Berkshire | Full-Time | Up to £50,000 Benefits
Lead a Specialist Apple-Focused Technical Services Team
We’re looking for an experienced Technical Services Manager to lead a specialist repair and service operation, with a strong focus on Apple macOS devices and high-quality technical delivery.
This is an excellent opportunity for someone with proven Apple hardware repair expertise, current or previous ACMT certification, and strong people management skills who wants to step into a visible leadership role within a growing technology business.
You’ll manage a small team of skilled technicians and administrators while remaining hands-on with advanced diagnostics, repairs, escalations, and operational oversight.
The Role
As Technical Services Manager, you will take ownership of the day-to-day performance of the team and operations, ensuring excellent service standards, efficient workflows, and strong customer outcomes.
Key Responsibilities
Lead, coach and develop a team of technicians and support staff
Manage all repair workflows across predominantly Apple devices with some Microsoft also
Carry out advanced diagnostics, warranty and out-of-warranty repairs
Act as the senior escalation point for technical and customer issues
Use Apple GSX for repair processing, part ordering and job completion
Manage Microsoft repair systems including ROBO
Oversee stock control, parts ordering and supplier invoices
Ensure SLA targets, quality standards and productivity metrics are met
Produce repair performance reports and operational insights
Maintain ISO processes, compliance and documentation
Support onboarding of new repair contracts and service requirements
What We’re Looking For Essential
Apple Certified Mac Technician (ACMT) - current or lapsed
Strong hands-on experience repairing Apple Mac / macOS devices
Experience using Apple GSX
Previous experience leading or supervising a technical team
Strong fault-finding and hardware diagnostic capability
Excellent organisation and workload prioritisation skills
Confident handling customer escalations and service issues
Strong communication and stakeholder management skills
Desirable
Apple retail / Genius Bar / Lead Genius background/Apple technical management experience
iOS repair experience
Microsoft Surface / Windows device repair experience
Experience in service centre or workshop operations or Apple Store as a genius or Lead Genius for a sustained period
Benefits
Up to £50,000 salary
Gym membership contribution
Health Cash Plan
Extra annual leave with service
Birthday leave
Long service bonus
Free Will Writing service
Additional employee benefits
Apply Now If you’re an experienced ACMT Apple specialist or Lead Apple Genius ready to step into a broader leadership role as a Technical Services Manager, we’d love to hear from you.
Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.
