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macOS IT Support Analyst

West End, London

£30000 - £33000 per annum + Excellent benefits

Desktop IT Support Analyst (macOS-focused)

Dynamic creative organisation is seeking a Desktop Support Analyst to join their team. The ideal candidate should possess at least one year of experience in an IT Support role, preferably in a creative industry or equivalent qualification.

This role provides 1st and 2nd line macOS focused technical support to users, handling walk-in requests, calls, and emails directed to the internal IT department.

Responsibilities:

  • Provide company-wide 1st/2nd line IT support
  • Log and track using the Helpdesk ticketing system and resolve promptly or escalate as required
  • Assist in project work
  • Offer desk-side, telephone, and email IT support, troubleshooting problems and being available to assist - proactive and helpful
  • Assist with laptops, AV systems, and meeting rooms
  • Set up new starters and do onboarding
  • Configure and deploy devices and phones
  • Microsoft Office 365, Dropbox, Google Suite, Adobe Creative Suite, Jamf and conferencing systems
  • Conduct IT inductions, participate in staff training sessions, and create user guides.
  • Assist with the installation of new hardware and software
  • Provide support for printers and scanners, liaising with suppliers for repairs and maintenance.
  • Office moves when happening
  • Monitor meeting rooms and printers and report any technical issues to the supplier.
  • Coordinate computer repairs, and manage deliveries and collections.
  • Cycle laptops and assets in line with new staff.
  • Implement changes and requests from the Head of IT or System Administrator
  • Administer user accounts and licenses.
  • Perform off-boarding processes for leavers and work with HR to collect devices back from leavers.
  • Assist with admin and maintenance activities.
  • Perform general IT support tasks.
  • Undertake and implement basic security.
  • Process administrative tasks for the team.
  • Appetite to grow and learn.
  • Ability to operate calmly under pressure.
  • Ability to operate as an individual
  • Can-do attitude

Ideally you have:

  • Minimum of 1 year of IT Support experience, preferably in a creative agency or equivalent qualification
  • Proficiency in Mac OS, Windows 10, Microsoft Office applications (versions 2016 and above), experience with administration of Exchange Online and Office 365 apps highly desirable
  • Familiarity with remote support tools such as TeamViewer, Splashtop, Apple Remote Desktop, and Microsoft Remote Desktop
  • Experience supporting Microsoft Teams, Zoom, Webex, Google Meet
  • Knowledge of Dropbox Enterprise, OneDrive, and Google Drive
  • Recent technical working knowledge of some or all of the following: Mac OS, Windows 10, Windows Server 2012/2016, Microsoft Office 2016, Crowdstrike or similar AV products, Active Directory User and Computer administration, basic network troubleshooting, WiFi, iPhone/iPad/Android, Citrix/Remote Desktop, VOIP telephone systems administration
  • Experience with MDM systems and mobile device deployment, such as Microsoft InTune and Jamf

Extensive benefits package

Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.

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