West London, London
£20000 - £28000 per annum + full training provided
2 months ago
TRAINEE TECHNICAL SUPPORT TECHNICIAN
UP TO £28K BASE SALARY
FULL PRODUCT TRAINING PROVIDED
A UK manufacturer of security and communication systems based in White City/West London are seeking a Technical Support Technician - full training provided.
About the role:
- TRAINEE TECHNICAL SUPPORT TECHNICIAN
- Working alongside the Head of Technical
- The key tasks are to accept calls from customers and to provide them with support, product information, system design, quotations, wiring diagrams, guide them on how to program our systems, troubleshoot faults.
- In time train up the salespeople on new products and eventually to carry out visit sites where there are problems or where onsite training is required (doesn't happen often, but will crop up from time to time).
- The tasks are varied and the lucky winner will be given full training on all aspects of the role.
- Paying between £20k and £28k depending on what you can bring to the table.
- A rocket scientist isn't required for this role, but someone with common sense, a good command of written and spoken English who is technically minded would definately fit the bill.
- A good memory is also useful as what one customer needs to know one day, another is bound to want to know sometime in the future.
- My client needs a clear English speaker with good communication skills, your written English must be good - you will send numerous emails a day.
- You will be customer facing in person at times too, so smart and tidy in presentation.
- We are looking for someone ideally from a customer service role within a technical environment maybe a call centre for mobile phone fault finding, maybe an IT support environment, maybe a back office security systems designer, maybe a TV repair person? Could this be you?
- Trustworthy, punctual, reliable, patient and friendly.
- Live Locally - West London, or commutable distance.
If you are technically minded and fit in with the above description and want to join this great company please do not delay in contacting me.