Technical Support/Help Desk

Technical Support/Help Desk

  • Location

    Bishop's Stortford, Hertfordshire

  • Sector:

    Fire & Security, Fire & Security

  • Job type:


  • Salary:

    £22000 - £26000 per annum + commission & training & MORE

  • Contact:

    Jaimie Dickson-Davies

  • Contact email:

  • Job ref:


  • Published:

    over 1 year ago

  • Expiry date:


  • Consultant:


Electronic Security Customer Relationship/Technical Support

A small but ambitious and growing business within the Electronic market, specialising in installing CCTV and Access Control systems in Schools, Colleges & Universities, is now looking for an ambitious Security Customer Relationship/Technical Support Specialist to provide as much support to customers as possible to ensure report and ongoing business.

The role would suit an ex Security Engineer looking to perhaps come off the tools or wants to consider a different path or someone from a Tech Help Desk/Support background.

This Security Customer Relationship/Technical Support role will be based out of your home, traveling to and from various client sites required on a daily basis, so must drive. It can be based out HQ if required.

60% Technical understanding, 40% Personality is THE KEY to success in this Security Customer Relationship/Technical Support role!


  • Circa £25k (relatively flexible)
  • Commission on upselling
  • Training
  • Home-based

As a Security Customer Relationship/Technical Support, your responsibilities will include (but not limited to):

  • Account Management
  • Dealing with all incoming calls, inquiries from existing clients regarding post-install support
  • Equipment demonstration.
  • Provide system training
  • Upselling, crossing, add ons.
  • Administration

This Security Customer Relationship/Technical Support, role is for you if you are/have…

  • IT/Technology savvy.
  • Great understanding of Paxton Access Control Systems and Hikvision Cameras would be ideal - system training will be provided
  • A team player with problem-solving and decision-making skills
  • Excellent communication and customer service skills

OK, now over to you

If you think our Security Customer Relationship/Technical Support role sounds like the perfect role for you, send us your CV today. We're looking forward to hearing from you!