Service Desk Administrator - Fareham

Service Desk Administrator - Fareham

  • Location

    Fareham, Hampshire

  • Sector:

    Fire & Security, Fire & Security

  • Job type:


  • Salary:

    £18000 - £22000 per annum + full benefit package

  • Contact:

    Jaimie Dickson-Davies

  • Contact email:

  • Job ref:


  • Published:

    over 1 year ago

  • Expiry date:


  • Startdate:


  • Consultant:





My client is a Hampshire based, reputable '£30m turnover' Fire and Electronic Security System Integrator/Installation Company/Lock Smiths/Man Guarding Company. They specialise in the design, installation and ongoing maintenance of Electronic Fire and Security Solutions.


The facts:

  • I am looking for a 'Service Desk' Administrator
  • To operate out of my client's offices in Fareham.
  • Will consider candidates from a variety of backgrounds, ideally Electronic Security but will consider candidates who have worked in a similar role working for a FM, M&E, Electrical, Mechanical, Lift companies etc.
  • Must have experience of working with Engineers or Technicians of some capacity.

Duties of the role:

  • Booking in 'Planned Maintenance' jobs
  • Coordination of Engineers
  • Dealing with Service Desk enquiries
  • Using Cache system - having experience of this system will be an advantage.

What's on offer:

  • Salary: up to £20k depending on experience.
  • Office hours 08:30 to 17:00
  • Full training will be provided for this role.


  • Must stem from a solid admin background, ideally have worked with and supported engineers in a previous role.
  • Live ideally within a 30 min commute from offices in Fareham.
  • Team player
  • Able to work under pressure, department is fun but very busy all of the time.

Must have:

  • Good Microsoft Office knowledge and experience - be able to demonstrate
  • Must be able to manipulate a excel spreadsheet - very important.
  • Excellent customer service skills - must be able to demonstrate, give examples
  • Excellent communication skills and telephone manner
  • Articulate, be able to spell and construct sentences well in business writing format.
  • Highly organised, a planner.

If you are interested in this role and meet with the criteria please do not delay in contacting me.

0208 9711893