Platform Support Specialist - Linux based

Platform Support Specialist - Linux based

  • Location

    City of London, London

  • Sector:

    Infrastructure & Support

  • Job type:

    Permanent

  • Salary:

    £46000 - £50000 per annum + bonus and benefits

  • Contact:

    Anne Rooke

  • Contact email:

    Anne@eligo.co.uk

  • Job ref:

    AM 78698_1623833514

  • Published:

    4 months ago

  • Duration:

    Permanent

  • Expiry date:

    2021-07-16

  • Startdate:

    ASAP

  • Consultant:

    #

Platform Support Specialist - Linux based

  • Linux, Python, Platform Services support, networking, TCP/IP, Customer success management, collaboration tools, storage and distribution tools, plus monitoring systems (Grafana, Sensu, Graphite, Prometheus), WebRTC, Video streaming support, audio and video codecs support

As Platform Support Specialist - Linux - you will ideally have experience supporting customers using platform products or have an IT support background, Linux and Python knowledge and a desire to pursue an interesting customer-facing support role.

  • You must be able to support and tackle complex challenges for customers using software and platform services and collaboration tools.
  • You must have excellent communication skills and be able to probe, ask questions, stay calm and solve problems in an assuring unflappable manner!
  • Linux and Python knowledge is key together with networking skills and understanding, TCP/IP

This is a fantastic role and Company - London City-based.

Generous salary, benefits, and quarterly-paid 5% bonus.

As Platform Support Specialist your role will be as:

  • 1st level escalation for platform services products and also some support for storage and distribution tool products.
  • Interface with Product Team on a regular basis
  • Schedule and conduct training for other members of the internal Support Team
  • Liaise with the product management team on development tools for support and troubleshooting of issues.
  • Work with Product Team and Head of Support on the creation of training materials and KB/training articles
  • Serve as a "Technical customer success manager" where appropriate (for key customers etc) serving as a technical aid to the CSM
  • Receive escalations from the Customer Success Management team where technical assistance is required
  • Provide hyper-care for executive and high-profile customers when onboarding them to a product
  • Act as Network Specialist for the development team and assist with network-related development cycles
  • Generate reports on customer service performance and issues as required

As Platform Support Specialist you will have:

  • Excellent customer relationship skills
  • Experience in dealing with technical and non-technical customer-facing operations
  • A practical, hands-on approach to problem-solving

Technical Requirements:

  • Minimum 3-years industry experience
  • Linux fundamentals (can demonstrate past experience)
  • Networking fundamentals (a basic understand of TCP/IP, static/dynamic routing protocols and an ability to demonstrate previous examples where this knowledge has been applied in a work context)
  • A grasp of at least 1 programming language (Ideally python, but Ruby, C/++/#, Javascript all alternatives)

Technical Desired Experience:

  • Exposure to WebRTC technologies
  • Video streaming platforms g. RTP, RTMP, HLS, SRT (as well as audio and video codecs)
  • Experience and understanding of Gstreamer, FFmpeg
  • Has any experience with platforms such as Sensu, Graphite, Grafana, Prometheus

Salary & Bonus

Salary: Based on experience target circa £46-50K per annum. Bonus: 5.0%. Excellent benefits

Are you a macOS (formerly Mac OSX) or Linux-focused IT Technical professional but this role doesn't quite fit? Eligo are a leading Mac and Linux IT Technical recruitment consultancy specialising in macOS, Linux and multi-platform Mac/PC and Linux IT support roles. Please don't hesitate to get in touch with us for a confidential chat about how we can secure you your perfect Linux or Mac IT support role. Anne Rooke - Linux and Platform Support Recruiter - Specialist Mac and Linux Recruitment