macOS & Windows 2nd line IT Support

macOS & Windows 2nd line IT Support

  • Location

    West End, London

  • Sector:

    Infrastructure & Support

  • Job type:


  • Salary:

    £26000 - £28000 per annum + Excellent benefits

  • Contact:

    Anne Rooke

  • Contact email:

  • Job ref:


  • Published:

    about 1 year ago

  • Duration:


  • Expiry date:


  • Startdate:


  • Consultant:


You're an ambitious, organised macOS focused IT Support Analyst.

You're a walking technical dictionary; able break down complex technical topics into layman's language.

You're a natural problem solver, passionate about the Mac IT platform and can solve troubleshooting and performance problems with ease.

With all these technical superpowers, all you're missing is a red cape and some spandex.

At this creative communications company, their employees are their superpowers. With plans to transform their IT organisation from regional to global, they are looking for a macOS and cross-platform IT Support Analyst to join the London IT support team, providing user support alongside infrastructure and development (spandex optional).

Your mission as a macOS focused IT Support Analyst should you choose to accept it...

  • Deliver face to face, first and second-line cross-platform Mac/PC IT support for end-users, troubleshooting devices including Windows 7/8/10 workstations, Mac workstations, and mobile devices.
  • Provide support and maintenance of laptops, printers, mobile devices, phones, meeting room equipment and client-side support of server applications.
  • Monitor and resolve helpdesk requests in accord to company-agreed services level agreements (SLAs).
  • Pinpoint root problems and raise support incidents to senior staff when required.
  • Maintain and contribute to system standards and documentation.
  • User training as needed.

On top of rapidly developing your Mac/PC IT Support Analyst career, you can also expect a great working environment with plenty of benefits including free breakfast every morning, gym discounts, contributory pension, cycle to work scheme, regular social events to name a few.

Oh, and the salary isn't bad too, you can earn £26-28K as a second line Mac/PC IT Support Analyst.

Have you got the (x-ray optional) vision to be a superhero IT Support Analyst?...

  • Experience in a similar 1st or 2nd line Apple Mac and PC IT Service Analyst role, or even a very Mac focused Mac IT Support Analyst role with a good working knowledge of Microsoft or Apple desktop products and Operating Systems.
  • IT qualification in the computing-related background with a fundamental understanding of cloud services, IP networks, Mac and perhaps also JAMF experience.
  • Great understanding of e-mail concepts, Outlook set up, alongside Microsoft Office 2016 products and Office 365.
  • Knowledge of Adobe Creative Suite troubleshooting and maintenance.
  • Experience in troubleshooting endpoint security controls including anti-virus and software firewalls.

If this Mac IT support Analyst role is for you, then apply now or get in touch for more information!

Are you a macOS (formerly Mac OSX) or Mac focused IT Technical professional but this role doesn't quite fit? Eligo are a leading Mac IT Technical recruitment consultancy specialising in macOS (was Mac OSX) and Cross-platform Mac/PC IT support roles. Roles include 1st, 2nd and 3rd line macOS (formerly Mac OSX) and Mac/PC IT support roles, System and Network Administrators, Mac/PC Field Engineers, Mac and Multi-Platform IT Consultants, Jamf Specialists, IT Managers. Please don't hesitate to get in touch with us for a confidential chat about how we can secure you your perfect Mac IT Support role. Anne Rooke - Mac IT Recruitment Specialist