Apple Mac OSX macOS IT Support Analyst - busy 1st and 2nd line Mac IT support - dynamic media agency Central London

Mac OSX, mobile device support, iPhone, BB, Android, MS Office, Apple Apps, AV support

Central London based prestigious media company

Are you a talented Apple macOS 1st and 2nd line IT Support Analyst?

Do you have experience in a previous Apple Mac (macOS) 1st line IT support role providing 1st and some 2nd line macOS IT support?

Key Responsibilities:

• Good understanding of general IT including computer networks
• Experience of resolving issues as part of an IT team
• Experience of using, configuring and troubleshooting Mac desktops and laptops
• Apple Mail and iCal
• Mac Office Suite
• Email systems
• Office 365

The ideal Mac IT Support Analyst will have 1-2 years support experience, with a passion for the media sector and an understanding of the complex and busy nature of this environment.

A great opportunity for you to play a key role in the macOS IT support team of a very prestigious and exciting media company in Central London.

The Company?

You will be working for a hugely exciting media organisation - the work that they do and the technology you'll be supporting are both very state of the art - a sought after role with considerable scope and opportunity.

As an Apple Mac macOS 1st and 2nd line IT Support Analyst responsibilities include:

• Responsibility for 1st, and 2nd line macOS IT support
• Remote telephone and deskside IT troubleshooting including MS Office and DTP applications.
• Support projects as required working closely with IT Manager - a very exciting year of projects ahead!

A fantastic Mac IT support opportunity if you:

• Have 1+ years of relevant professional experience working on a Mac IT Service Desk or IT Helpdesk or providing Mac OSX IT deskside support in a Mac or Macintosh/Windows fast moving media environment.
• Have experience troubleshooting Mac desktops & Laptops
• Are experienced in supporting iPhones, iPads, Androids
• Are Mac certified but this is not essential
• Have good customer Service and client facing skills
• Have a knowledge and understanding of Macintosh OS
• Have experience providing Mac IT support
• Are practised at Mac IT troubleshooting
• Good communication skills and the ability to work under pressure.
• Results oriented team player good at building relationships
• Self-motivated, shows initiative with a "can do" attitude

Desirable skills:

Knowledge or interest in the following:

• AWS or other cloud services
• WiFi networks
• VoIP phone systems
• Web site design and development
• Mobile device (iOS) configuration and management
• Database management
• AV presentation systems

Are you a macOS focused IT Technical professional but this role doesn't quite fit? Eligo are a leading Mac IT Technical recruitment consultancy specialising in macOS and Cross-platform Mac/PC IT support roles. Roles include 1st, 2nd and 3rd line macOS and Mac/PC IT support roles, System and Network Administrators, Mac/PC Field Engineers, Mac and Multi-Platform IT Consultants, IT Managers, Filemaker Developers. Please don't hesitate to get in touch with us for a confidential chat about how we can secure you your perfect Mac IT support role. Anne Rooke - Specialist Mac Recruitment Specialist