macOS 1st and 2nd line IT Support

macOS 1st and 2nd line IT Support

  • Location

    West End, London

  • Sector:

    Infrastructure & Support

  • Job type:

    Permanent

  • Salary:

    £23000 - £25000 per annum + Benefits

  • Contact:

    Anne Rooke

  • Contact email:

    Anne@eligo.co.uk

  • Job ref:

    J23796_1574099317

  • Published:

    26 days ago

  • Duration:

    Permanent

  • Expiry date:

    2019-12-18

  • Startdate:

    ASAP

  • Consultant:

    Anne Rooke

Apple Mac OSX macOS IT Support Analyst - busy 1st and 2nd line Mac IT support - dynamic media agency Central London

Mac OSX, mobile device support, iPhone, BB, Android, MS Office, Apple Apps, AV support

Central London based prestigious media company

Are you a talented Apple macOS 1st and 2nd line IT Support Analyst?

Do you have experience in a previous Apple Mac (macOS) 1st line IT support role providing 1st and some 2nd line macOS IT support?

Key Responsibilities:

  • Good understanding of general IT including computer networks
  • Experience of resolving issues as part of an IT team
  • Experience of using, configuring and troubleshooting Mac desktops and laptops
  • Apple Mail and iCal
  • Mac Office Suite
  • Email systems
  • Office 365


The ideal Mac IT Support Analyst will have 1-2 years support experience, with a passion for the media sector and an understanding of the complex and busy nature of this environment.

A great opportunity for you to play a key role in the macOS IT support team of a very prestigious and exciting media company in Central London.

The Company?

You will be working for a hugely exciting media organisation - the work that they do and the technology you'll be supporting are both very state of the art - a sought after role with considerable scope and opportunity.

As an Apple Mac macOS 1st and 2nd line IT Support Analyst responsibilities include:

  • Responsibility for 1st, and 2nd line macOS IT support
  • Remote telephone and deskside IT troubleshooting including MS Office and DTP applications.
  • Support projects as required working closely with IT Manager - a very exciting year of projects ahead!


A fantastic Mac IT support opportunity if you:

  • Have 1+ years of relevant professional experience working on a Mac IT Service Desk or IT Helpdesk or providing Mac OSX IT deskside support in a Mac or Macintosh/Windows fast moving media environment.
  • Have experience troubleshooting Mac desktops & Laptops
  • Are experienced in supporting iPhones, iPads, Androids
  • Are Mac certified but this is not essential
  • Have good customer Service and client facing skills
  • Have a knowledge and understanding of Macintosh OS
  • Have experience providing Mac IT support
  • Are practised at Mac IT troubleshooting
  • Good communication skills and the ability to work under pressure.
  • Results oriented team player good at building relationships
  • Self-motivated, shows initiative with a "can do" attitude

Desirable skills:

Knowledge or interest in the following:

  • AWS or other cloud services
  • WiFi networks
  • VoIP phone systems
  • Web site design and development
  • Mobile device (iOS) configuration and management
  • Database management
  • AV presentation systems


Are you a macOS focused IT Technical professional but this role doesn't quite fit? Eligo are a leading Mac IT Technical recruitment consultancy specialising in macOS and Cross-platform Mac/PC IT support roles. Roles include 1st, 2nd and 3rd line macOS and Mac/PC IT support roles, System and Network Administrators, Mac/PC Field Engineers, Mac and Multi-Platform IT Consultants, IT Managers, Filemaker Developers. Please don't hesitate to get in touch with us for a confidential chat about how we can secure you your perfect Mac IT support role. Anne Rooke - Specialist Mac Recruitment Specialist