Mac Support Analyst

Mac Support Analyst

  • Location

    City of London, London

  • Sector:

    Infrastructure & Support

  • Job type:


  • Salary:

    £27000 - £30000 per annum + Excellent benefits

  • Contact:

    Anne Rooke

  • Contact email:

  • Job ref:


  • Published:

    over 1 year ago

  • Duration:


  • Expiry date:


  • Startdate:


  • Consultant:


Mac IT Support Analyst

Multi-disciplinary creative agency seeks outgoing Mac IT Support Analyst to provide 1st and 2nd line Mac IT support.

Mac IT support tasks including:

  • Providing day-to-day IT support, resolving requests in a timely and effective manner
  • Dealing with freelance staff and VPN etc
  • Collaborating on projects to help build their infrastructure
  • Managing the user on-boarding and off-boarding process
  • Ensuring hardware & software assets are tracked
  • Ensuring documentation is kept up to date
  • Monitoring back-ups and assisting with archiving
  • Supporting and resolving issues with printers, phones, video conferencing and AV
  • Liaising with suppliers to keep appropriate equipment stock levels


  • You have strong experience of supporting and troubleshooting macOS - 99% macOS environment
  • You have good knowledge of administering G-Suite
  • You have some experience with Apple Business Manager, DEP, VPP and MDM
  • You're comfortable with networking and are familiar with the troubleshooting techniques
  • You maybe have some experience with servers (Windows/Linux)
  • You have a good understanding of user permissions and access rights
  • You have experience of using open source tools
  • You have some scripting skills (e.g. Python, Bash) and are comfortable using the CLI
  • You thrive under pressure
  • You enjoy learning and staying up-to-date with the latest technology trends
  • You can work independently and within a team

Are you a macOS focused IT Technical professional but this role doesn't quite fit? Eligo are a leading Mac IT Technical recruitment consultancy specialising in macOS and Cross-platform Mac/PC IT support roles. Roles include 1st, 2nd and 3rdline macOS and Mac/PC IT support roles, System and Network Administrators, Mac/PC Field Engineers, Mac and Multi-Platform IT Consultants, IT Managers, Filemaker Developers. Please don't hesitate to get in touch with Anne Rooke - Specialist Apple macOS IT Recruiter for a confidential chat about how we can secure you your perfect macOS IT role.