Mac IT Support Analyst
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Location
City of London, London
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Sector:
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Job type:
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Salary:
£28000 - £30000 per annum + good benefits
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Contact:
Anne Rooke
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Contact email:
Anne@eligo.co.uk
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Job ref:
J22929_1586180174
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Published:
10 months ago
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Duration:
Permanent
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Expiry date:
2020-05-06
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Startdate:
ASAP
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Consultant:
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macOS IT Support Analyst
As macOS IT Support Analyst you need to be an enthusiastic macOS IT Support Engineer keen to provide excellent deskside macOS IT support to users within a creative, dynamic media environment. You will be working in a team of two alongside the macOS focused IT Manager in maintaining the infrastructure and ensuring IT services run smoothly.
A macOS IT support engineer, you will be passionate about solving problems and building tools and services that simplify processes. You will provide a fantastic experience for all employees whilst enabling them to be self- sufficient.
Being macOS IT support analyst requires a good balance of technical know-how and people skills and you will also relish the opportunity to assist with a whole range of exciting IT projects.
Your responsibilities:
- Providing day-to-day macOS IT support, resolving requests in a timely and effective manner
- Collaborating on projects to help build the macOS focused IT infrastructure
- Managing the user on-boarding and off-boarding process
- Ensuring hardware & software assets are tracked
- Ensuring documentation is kept up to date
- Monitoring back-ups and assisting with archiving
- Supporting and resolving issues with printers, phones, video conferencing and AV
- Liaising with suppliers to keep appropriate equipment stock levels
Your ideal background:
- You understand the needs of creative agencies
- You have strong experience of supporting and troubleshooting macOS
- You have good knowledge of administering G-Suite
- You have some experience with Apple Business Manager, DEP, VPP and MDM
- You're comfortable with networking and are familiar with the troubleshooting techniques
- You have some experience with servers (Windows/Linux)
- You have a good understanding of user permissions and access rights
- You have experience of using open source tools
- You thrive under pressure
- You enjoy learning and staying up-to-date with the latest technology trends
- You can work independently and within a team
Desirable Skills:
- Any knowledge or experience with cloud services - AWS / GCP
- Experience of using source control
- Supporting Windows desktops
- Experience with VMware
Salary and benefits:
- Global clients and world-class work
- A competitive salary
- A strong bonus and benefits package, reflecting both company and personal performance
- Training, support and personal career development
- A generous company pension
- A unique, inspiring working environment filled with incredible, like-minded people
If this is YOU then please do get in touch now! We look forward to receiving your CV and application!
Are you a macOS (formerly Mac OSX) or Mac focused IT Technical professional but this role doesn't quite fit? Eligo Recruitment is a leading Mac IT Technical recruitment consultancy specialising in macOS (was Mac OSX) and Cross-platform Mac/PC IT support roles. Roles include 1st, 2nd and 3rd line macOS (formerly Mac OSX) and Mac/PC IT support roles, System and Network Administrators, Mac/PC Field Engineers, Mac and Multi-Platform IT Consultants, Jamf Specialists, IT Managers. Please don't hesitate to get in touch with us for a confidential chat about how we can secure you your perfect Mac IT role. Anne - Mac IT Recruitment Specialist
