macOS IT Support Analyst

As macOS IT Support Analyst you need to be an enthusiastic macOS IT Support Engineer keen to provide excellent deskside macOS IT support to users within a creative, dynamic media environment. You will be working in a team of two alongside the macOS focused IT Manager in maintaining the infrastructure and ensuring IT services run smoothly.

A macOS IT support engineer, you will be passionate about solving problems and building tools and services that simplify processes. You will provide a fantastic experience for all employees whilst enabling them to be self- sufficient.

Being macOS IT support analyst requires a good balance of technical know-how and people skills and you will also relish the opportunity to assist with a whole range of exciting IT projects.

Your responsibilities:

• Providing day-to-day macOS IT support, resolving requests in a timely and effective manner
• Collaborating on projects to help build the macOS focused IT infrastructure
• Managing the user on-boarding and off-boarding process
• Ensuring hardware & software assets are tracked
• Ensuring documentation is kept up to date
• Monitoring back-ups and assisting with archiving
• Supporting and resolving issues with printers, phones, video conferencing and AV
• Liaising with suppliers to keep appropriate equipment stock levels

Your ideal background:

• You understand the needs of creative agencies
• You have strong experience of supporting and troubleshooting macOS
• You have good knowledge of administering G-Suite
• You have some experience with Apple Business Manager, DEP, VPP and MDM
• You're comfortable with networking and are familiar with the troubleshooting techniques
• You have some experience with servers (Windows/Linux)
• You have a good understanding of user permissions and access rights
• You have experience of using open source tools
• You thrive under pressure
• You enjoy learning and staying up-to-date with the latest technology trends
• You can work independently and within a team

Desirable Skills:

• Any knowledge or experience with cloud services - AWS / GCP
• Experience of using source control
• Supporting Windows desktops
• Experience with VMware

Salary and benefits:

• Global clients and world-class work
• A competitive salary
• A strong bonus and benefits package, reflecting both company and personal performance
• Training, support and personal career development
• A generous company pension
• A unique, inspiring working environment filled with incredible, like-minded people

If this is YOU then please do get in touch now! We look forward to receiving your CV and application!

Are you a macOS (formerly Mac OSX) or Mac focused IT Technical professional but this role doesn't quite fit? Eligo Recruitment is a leading Mac IT Technical recruitment consultancy specialising in macOS (was Mac OSX) and Cross-platform Mac/PC IT support roles. Roles include 1st, 2nd and 3rd line macOS (formerly Mac OSX) and Mac/PC IT support roles, System and Network Administrators, Mac/PC Field Engineers, Mac and Multi-Platform IT Consultants, Jamf Specialists, IT Managers. Please don't hesitate to get in touch with us for a confidential chat about how we can secure you your perfect Mac IT role. Anne - Mac IT Recruitment Specialist