Mac IT Support Analyst

Mac IT Support Analyst

  • Location

    City of London, London

  • Sector:

    Infrastructure & Support

  • Job type:


  • Salary:

    £28000 - £30000 per annum + good benefits

  • Contact:

    Anne Rooke

  • Contact email:

  • Job ref:


  • Published:

    12 days ago

  • Duration:


  • Expiry date:


  • Startdate:


  • Consultant:

    Anne Rooke

macOS IT Support Analyst

As macOS IT Support Analyst you need to be an enthusiastic macOS IT Support Engineer keen to provide excellent deskside macOS IT support to users within a creative, dynamic media environment. You will be working in a team of two alongside the macOS focused IT Manager in maintaining the infrastructure and ensuring IT services run smoothly.

A macOS IT support engineer, you will be passionate about solving problems and building tools and services that simplify processes. You will provide a fantastic experience for all employees whilst enabling them to be self- sufficient.

Being macOS IT support analyst requires a good balance of technical know-how and people skills and you will also relish the opportunity to assist with a whole range of exciting IT projects.

Your responsibilities:

  • Providing day-to-day macOS IT support, resolving requests in a timely and effective manner
  • Collaborating on projects to help build the macOS focused IT infrastructure
  • Managing the user on-boarding and off-boarding process
  • Ensuring hardware & software assets are tracked
  • Ensuring documentation is kept up to date
  • Monitoring back-ups and assisting with archiving
  • Supporting and resolving issues with printers, phones, video conferencing and AV
  • Liaising with suppliers to keep appropriate equipment stock levels

Your ideal background:

  • You understand the needs of creative agencies
  • You have strong experience of supporting and troubleshooting macOS
  • You have good knowledge of administering G-Suite
  • You have some experience with Apple Business Manager, DEP, VPP and MDM
  • You're comfortable with networking and are familiar with the troubleshooting techniques
  • You have some experience with servers (Windows/Linux)
  • You have a good understanding of user permissions and access rights
  • You have experience of using open source tools
  • You thrive under pressure
  • You enjoy learning and staying up-to-date with the latest technology trends
  • You can work independently and within a team

Desirable Skills:

  • Any knowledge or experience with cloud services - AWS / GCP
  • Experience of using source control
  • Supporting Windows desktops
  • Experience with VMware

Salary and benefits:

  • Global clients and world-class work
  • A competitive salary
  • A strong bonus and benefits package, reflecting both company and personal performance
  • Training, support and personal career development
  • A generous company pension
  • A unique, inspiring working environment filled with incredible, like-minded people

If this is YOU then please do get in touch now! We look forward to receiving your CV and application!

Are you a macOS (formerly Mac OSX) or Mac focused IT Technical professional but this role doesn't quite fit? Eligo Recruitment is a leading Mac IT Technical recruitment consultancy specialising in macOS (was Mac OSX) and Cross-platform Mac/PC IT support roles. Roles include 1st, 2nd and 3rd line macOS (formerly Mac OSX) and Mac/PC IT support roles, System and Network Administrators, Mac/PC Field Engineers, Mac and Multi-Platform IT Consultants, Jamf Specialists, IT Managers. Please don't hesitate to get in touch with us for a confidential chat about how we can secure you your perfect Mac IT role. Anne - Mac IT Recruitment Specialist