MAC and PC 1st and 2nd Line IT Support Analyst

MAC and PC 1st and 2nd Line IT Support Analyst

  • Location

    London, England

  • Sector:


  • Job type:


  • Salary:

    £25000 - £26000 per annum

  • Contact:

    Kate Roberts

  • Contact email:

  • Job ref:


  • Published:

    about 1 year ago

  • Expiry date:


MAC and PC 1st and 2nd Line IT support Analyst

IT support Analyst Key Tasks

  • Provide cover to the Service Desk
  • Participate in agency integrations, technology projects and desk moves
  • Provide 1st telephone line support and 2nd line deskside support.
  • Configure, deploy, troubleshoot and support PCs and Macs to UK standards
  • Diagnose and resolve unique, nonrecurring problems associated with application software and operating systems
  • Escalate issues and involve other Field Service Engineers
  • Use remote resolution methodologies
  • Perform general preventative maintenance tasks
  • Review open calls
  • Install, configure and maintain hardware components
  • Document procedures, standards, best practices configurations
  • Provide ad-hoc basic IT user training
  • Update Incidents and Requests with relevant actions

IT support Analyst Qualifications:

  • General academic achievement GCSE/BTEC/A Level and/or equivalent in an IT discipline.
  • Microsoft or Apple qualifications desirable but not essential

IT support Analyst Skills/knowledge:

  • Working knowledge of Microsoft or Apple desktop products and Operating Systems
  • Desktop/laptop hardware technologies
  • Fault-finding techniques is desirable
  • Working knowledge of Microsoft Office suite of products
  • Passion for IT
  • Hands on experience with different desktop based and networking technologies
  • Hands on experience with different mobile technologies (Smart phones, tablets etc)