IT Support Engineer

IT Support Engineer

  • Location

    London, England

  • Sector:


  • Job type:


  • Salary:

    £25000 - £30000 per annum

  • Contact:

    Kate Roberts

  • Contact email:

  • Job ref:


  • Published:

    about 1 year ago

  • Expiry date:


IT Support Engineer

Our client is looking for an enthusiastic IT Support Engineer to support the IT Manager in maintaining their infrastructure and ensuring their IT services run smoothly.

They are looking for someone who is passionate about solving problems and building tools and services that simplify processes.

This role requires a good balance of technical know-how and people skills and will allow the right candidate to get stuck into a whole range of exciting IT projects.

Your role will focus on:

  • Providing day-to-day IT support, resolving requests in a timely and effective manner
  • Collaborating on projects
  • Monitoring back-ups and assisting with archiving
  • Help build the infrastructure
  • Ensuring documentation is kept up to date
  • Managing the user on-boarding and off-boarding process
  • Ensuring hardware & software assets are tracked
  • Supporting and resolving issues with printers, phones, video conferencing and AV

You should apply if:

  • You understand the needs of creative agencies
  • You have strong experience of supporting and troubleshooting macOS
  • You have good knowledge of administering G-Suite
  • You can work independently and within a team
  • You're comfortable with networking and are familiar with the troubleshooting techniques
  • You have some experience with servers (Windows/Linux)
  • You have a good understanding of user permissions and access rights
  • You have some experience with Apple Business Manager, DEP, VPP and MDM
  • You have experience of using open source tools
  • You have some scripting skills (e.g. Python, Bash) and are comfortable using the CLI
  • You thrive under pressure
  • You enjoy learning and staying up-to-date with the latest technology trends

The following would be beneficial:

  • Experience with cloud services - AWS / GCP
  • Experience of using source control
  • An understanding of render farms and license servers
  • Supporting Windows desktops
  • Experience with VMware