macOS Onsite Support Engineer - Birmingham based

You will be a macOS IT Support Engineer or macOS IT Support Analyst looking to join a team of dedicated technical experts. This is the ideal role if you are looking to join a successful and growing organisation, that can offer you long-term career development within a well-established and growing technical team of Tier 1, Tier 2, and Tier 3 Engineers.

This is a full-time, permanent IT support role based in Birmingham, offering an immediate start for a dedicated macOS-focused onsite IT Support Technician who enjoys working within a busy and fast-paced technical environment. This role has been created to support the rapid expansion of the company and would suit a highly competent individual with strong and effective communication skills and maybe experience of Jamf Pro also.

As a macOS IT Support professional, you will be required to complete a satisfactory DBS check.

You will be responsible for:

• Responding to and resolving technical queries from end-users and VIPs
• MDM administration
• Apple Mac application packaging
• Desktop troubleshooting
• Ensuring Customer Documentation is kept up to date
• Working with the team to identify and implement changes to address common issues
• Assisting with project delivery and roll-out of equipment
• Providing the highest level of Customer Service

Key Skills:

• Experience in supporting Apple macOS
• Experience in supporting Windows Desktop
• Strong people skills
• Strong grasp of networking fundamentals TCP/IP DNS DHCP
• Able to be self-sufficient and driven
• Willing to learn new skills
• Experience in troubleshooting issues with AV equipment
• Experience in troubleshooting issues with printers and network shares
• Ability to provide VIP support both remote and face-to-face
• Detail-oriented and organised
• Have an ability to work independently, autonomously and take initiative
• Can multi-task and proactively manage various issues and conflicting priorities
• Have strong and effective written and verbal communication skills

In addition, the ideal candidate would also have experience in the following areas, however, this is not essential.

• MDM (Mobile Device Management)
• ADE (Apple Device Enrolment, previously DEP)
• Application packaging
• Jamf Pro
• Jamf Connect
• HP enterprise switching
• HyperV
• Sonicwall console
• Familiarity with AT, Confluence, Office365, AD
• Win Server 2012+
  

Benefits include:

• Gym Membership contribution
• Health Cash Plan
• Life insurance
• Flexible working hours
• Increased annual leave with length of service
• Free half-day annual leave on your birthday