IT Support Analyst - Birmingham

IT Support Analyst - Birmingham

  • Location

    Birmingham, West Midlands

  • Sector:

    Infrastructure & Support

  • Job type:


  • Salary:

    £25000 - £32000 per annum + Excellent benefits

  • Contact:

    Anne Rooke

  • Contact email:

  • Job ref:


  • Published:

    3 months ago

  • Duration:


  • Expiry date:


  • Startdate:


  • Consultant:


macOS Onsite Support Engineer - Birmingham based

You will be a macOS IT Support Engineer or macOS IT Support Analyst looking to join a team of dedicated technical experts. This is the ideal role if you are looking to join a successful and growing organisation, that can offer you long-term career development within a well-established and growing technical team of Tier 1, Tier 2, and Tier 3 Engineers.

This is a full-time, permanent IT support role based in Birmingham, offering an immediate start for a dedicated macOS-focused onsite IT Support Technician who enjoys working within a busy and fast-paced technical environment. This role has been created to support the rapid expansion of the company and would suit a highly competent individual with strong and effective communication skills and maybe experience of Jamf Pro also.

As a macOS IT Support professional, you will be required to complete a satisfactory DBS check.

You will be responsible for:

  • Responding to and resolving technical queries from end-users and VIPs
  • MDM administration
  • Apple Mac application packaging
  • Desktop troubleshooting
  • Ensuring Customer Documentation is kept up to date
  • Working with the team to identify and implement changes to address common issues
  • Assisting with project delivery and roll-out of equipment
  • Providing the highest level of Customer Service

Key Skills:

  • Experience in supporting Apple macOS
  • Experience in supporting Windows Desktop
  • Strong people skills
  • Strong grasp of networking fundamentals TCP/IP DNS DHCP
  • Able to be self-sufficient and driven
  • Willing to learn new skills
  • Experience in troubleshooting issues with AV equipment
  • Experience in troubleshooting issues with printers and network shares
  • Ability to provide VIP support both remote and face-to-face
  • Detail-oriented and organised
  • Have an ability to work independently, autonomously and take initiative
  • Can multi-task and proactively manage various issues and conflicting priorities
  • Have strong and effective written and verbal communication skills

In addition, the ideal candidate would also have experience in the following areas, however, this is not essential.

  • MDM (Mobile Device Management)
  • ADE (Apple Device Enrolment, previously DEP)
  • Application packaging
  • Jamf Pro
  • Jamf Connect
  • HP enterprise switching
  • HyperV
  • Sonicwall console
  • Familiarity with AT, Confluence, Office365, AD
  • Win Server 2012+

Benefits include:

  • Gym Membership contribution
  • Health Cash Plan
  • Life insurance
  • Flexible working hours
  • Increased annual leave with length of service
  • Free half-day annual leave on your birthday