IT Service Improvement Manager / Process Improvement Manager

IT Service Improvement Manager / Process Improvement Manager

  • Location

    Berkshire, England

  • Sector:


  • Job type:


  • Salary:

    £55000.00 - £65000.00 per annum + Hybrid Working

  • Contact:

    Steve Brennan

  • Contact email:

  • Job ref:


  • Published:

    4 months ago

  • Expiry date:


  • Consultant:


My client is looking to recruit a service improvement manager / process improvement manager. It is likely you have a background in IT Problem Management, or IT Software Service Delivery or IT service management.

Our client provides SaaS solutions to enterprise clients. In this role you will be responsible for the review and improvement of service with their largest clients. This might involve Problem management, the review of support process to identify opportunities to improve performace or using lessons learned with one client to anticipate and proactively manage vunerabilities with other key clients. This is a role that will be instrumental in creating the levels of service and relationship management that make a real difference. You will build excellent working relationships with key stake holders, operations teams both client's and your own to ensure a culture of continuous improvement.

This is an opportunity to join an organisation with an excellent reputation as an employer who invest in the development of their people. This is a role that will make a real difference to both clients and the organisation.