IT Service Delivery Manager (Cross-Platform, Media Agency)

IT Service Delivery Manager (Cross-Platform, Media Agency)

  • Location

    City of London, London

  • Sector:

    Infrastructure & Support

  • Job type:


  • Salary:

    £55000 - £65000 per annum

  • Contact:

    Katie Parker

  • Contact email:

  • Job ref:


  • Published:

    over 1 year ago

  • Expiry date:


  • Startdate:


  • Consultant:


IT Service Delivery Manager (Cross-Platform, Media Agency)

Are you passionate about solving problems, finding solutions and thinking on your feet? Are you a technically capable, process driven, hands on and customer focused Service Delivery Manager?

If yes, you are exactly the type of candidate we want to speak to!

Our client, a global media agency in Central London needs a technically able leader to guide the 4 man strong helpdesk team as Service Delivery Manager, as well as supporting the IT Manager in his day to day duties, representing him as the face of the IT department when he isn't available.

You will have experience in leading high performing IT Service Desk Teams, with a friendly approach, diligent and organised attitude, and a passion to get stuck in and get things done.

They are a cross platform environment with a larger percentage of Macs, but are looking to change this to more of a predominately Windows enviornment. Therefore you will need to be technically competent with both Mac and Windows OS, as well as experience with SCCM and Casper/JAMF.

The role of Service Delivery Manager is roughly split 60% managerial duties and 40% technical duties, and you would need to be comfortable being hands on, delivering projects to the IT infrastructure with the rest of the team.

Therefore project management/delivery experience is also key for the success of this role. They operate within the ITIL framework, and have recently been ISO 27001 certified, so the individual will be process driven and will ideally have experience and knowledge of both of these areas.

If this Service Delivery Manager role sounds like the perfect role for you, don't hesitate to apply today!

IT Service Delivery Manager (Cross-Platform, Media Agency)