Field Service Engineer (2nd line Mac/PC IT Support)

Field Service Engineer (2nd line Mac/PC IT Support)

  • Location

    W. London, London, England

  • Sector:


  • Job type:


  • Salary:

    £22000 - £26000 per annum

  • Contact:

    Kate Roberts

  • Contact email:

  • Job ref:


  • Published:

    about 1 year ago

  • Expiry date:


Do you have a passion for IT, new technologies and a willingness to learn

Do you embraces creativity, innovation and be fully open to new ideas?

If so, this role might be a great match!

Our client is seeking a Field Service Egineer to provide 2nd Line on-site support.

  • Provide 1st telephone line support cover to the Service Desk as and when required
  • Use remote resolution methodologies such as Altiris and Bomgar to apply software, upgrades, system changes and amendments
  • Configure, deploy, troubleshoot and support PCs and Macs
  • Diagnose and resolve unique, nonrecurring problems associated with application software and operating systems
  • Install, configure and maintain hardware components as required
  • Update Incidents and Requests
  • Document procedures
  • Perform general preventative maintenance tasks on computers, laptops, printers
  • Ensure that operational processes are adhered to including
  • Provide ad-hoc basic IT user training as part of the desk side and telephone support process
  • Review open calls and action them in order of priority
  • Escalate issues and involve other Field Service Engineers wherever required
  • Participate as required in agency integrations, technology projects and desk moves
  • Act as 1st and 2nd line on site support for agency users.


  • Microsoft or Apple qualifications desirable but not essential
  • Hands on experience with different desktop based and networking technologies
  • Good working knowledge of Microsoft or Apple desktop products and Operating Systems