City of London, London
£50000 - £60000 per annum
6 months ago
Technical Support Analyst (Linux, Apache, MySQL, Perl, PHP)
Do you want the opportunity as Technical Support Analyst to go one step further in your career and become an expert in the Support field, become the go to person for Production issues resolution?
As Technical Support Analyst with this small FinTech company, you will work with their dynamic Production support team to provide high quality 2nd and 3rd line support to their clients.
This is a unique opportunity to join a small company at the point where a Technical Support Analyst is required to help the Support team grow more and handle more complicated and advanced Production issues and tickets.
As the company and client services grow, more and new Products are handed over from Development to Support. As Technical Support Analyst you will be responsible for understanding and transferring product knowledge to the rest of Support team. You will guide and help other Support members to increase their skills and improve the overall performance and knowledge of the team.
As well as dealing with 2nd and 3rd line support issues, as Technical Support Analyst you will also be managing advanced Technical Support internal and external tickets, Production issues and client integrations tickets, increasing your technical and business skills.
You will also be able to work with their software's base code, testing and releasing your code and system changes to Production.
- Linux, Apache, MySQL, Perl, PHP, LAMP stack
- Monitoring and Alerting Systems
- Ticketing / workflow Systems (e.g. Jira)
- Good degree (2:1+) in Computer Science or related field
- High level of knowledge in Linux, Apache, MySQL, Perl, PHP, LAMP stack
- Very good Unix/Linux, SQL knowledge to be able to work on daily Production issues
- Perl programming knowledge
Interesed? Please click apply for more information about this role as Technical Support Analyst.