2nd Line Support Analyst - Hybrid

2nd Line Support Analyst - Hybrid

  • Location

    Leicester, Leicestershire

  • Sector:

    Technology

  • Job type:

    Permanent

  • Salary:

    £28000 - £32000.00 per annum

  • Contact:

    Alexandra Popescu

  • Contact email:

    alexandrap@eligo.co.uk

  • Job ref:

    BBBH23195_1657204447

  • Published:

    about 1 month ago

  • Expiry date:

    2022-08-06

  • Consultant:

    #

Are you a 2nd Line Support engineer? This may be the role for you!

We are looking to recruit a 2nd Line Support Analyst with a broad knowledge of the Microsoft Modern Workplace environment including Windows, Active Directory, Exchange and Office 365. An understanding of Networking would also be an advantage.

You will typically spend 2 days in the Leicester office working on the Service Desk providing support to a medium size organisation, and 3 days working from home. Some travel may be required to other sites in the Midlands to cover holiday etc. Travel costs will be supported by the company.


What are the responsibilities of this 2nd Line Support engineer position?

  • Respond to either first line escalations or end user software or hardware queries via email, phone or face to face.
  • Update the ticketing system, ensuring the call has been logged and all notes, progress and required actions have been input promptly and accurately.
  • Maintain a strong customer focus at all times.
  • Attend other sites from time to time to perform on-site work.

So, what can this job offer to you?

This is an opportunity to join an expanding organisation with an excellent reputation as an employer. You will have the opportunity to make a genuine difference during a period of substantial growth and investment.

There will be great opportunities for personal and career development, including learning valuable new skills. You will be joining a fantastic team with a supportive manager and progressive outlook.

Salary starts at £28,000, up to £32,000 a year.

Could this be the job for you?

Now, if you think that this 2nd Line Support Analyst is the perfect match for you and you would love to join the team, do send us your CV today. We look forward to hearing from you soon!


*We are advertising this role on behalf of the company

Are you a 2nd Line Support Engineer but this role doesn't quite fit? Eligo are a leading Technology recruitment consultancy specialising in engineering and support jobs including IT support Jobs, 2nd line support roles, infrastructure engineers and architect roles. Please don't hesitate to get in touch with us for a confidential chat about how we can secure you your perfect job.