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Senior Mac OSX and Technical Recruiter, otherwise known as 'Annie Mac'
Anne Rooke
Senior Mac OSX and Technical Recruitment Consultant
Specialises in :
IT and Apple Mac OSX recruitment for junior bench technicians, 1st, 2nd and 3rd line Apple Mac OSX and Mac/PC IT support roles, through to System and Network Administrators, Mac and Mac/PC Field Engineers, Mac and Multi-Platform IT Consultants, IT Managers, Filemaker Developers, and IT Directors.
Background and experience :
I'm a specialist Mac-focused IT Senior Recruitment Consultant with over 8 years of experience within the sector. I supply candidates from junior bench technicians, 1st, 2nd and 3rd line Apple Mac OSX and Mac/PC IT support roles, through to System and Network Administrators, Mac and Mac/PC Field Engineers, Mac and Multi-Platform IT Consultants, IT Managers, Filemaker Developers and IT Directors.
I specialise in the Mac OSX technical sector, but candidates and positions are rarely exclusively Mac, they invariably include some degree of Windows, Linux or Unix together with other skills and applications, for example, Adobe, VMware, Casper Suite, Final Cut Pro, in a variety of different IT technical environments.
I recruit for a wide range of clients – broadly speaking anyone who is running Macs within their IT network or infrastructure or who themselves provide IT support services to their own client base. I regularly provide both temporary contractors and permanent Mac OSX and multi-platform IT technical staff to media clients including independent and group agencies specialising in advertising, digital, post-production and broadcast. I am also very experienced in supplying IT employees to many publishing environments as well as schools, Universities and colleges and other education providers, financial institutions and Specialist IT Service providers including those who are specifically Apple focused and Apple Authorised.
Interesting fact about me:
A huge fan of both live music and comedy gigs, though generally not at the same time except for the time I went to a “Bad Shepherds” gig even managing to have my picture taken with the very funny and musical Adrian Edmondson! Very much a seaside and warm weather girl at heart, I adore the coast and have been known to dip my toe in the water with both surfing and water-skiing.
Anne's jobs
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Windows Senior Desktop Support
City of London, London / £35000 - £45000 per annum + Generous bonus and benefits
Senior Windows Desktop Support Windows 10, Powershell scripting, Linux OS exposure, VIP C-level executive support, excellent communication skills, common sense IMMEDIATE START - PLEASE DO NOT APPLY IF YOU CAN'T COMMENCE WITHIN A WEEK OF BEING OFFERED THE POSITION Fantastic role and Company - London City-based. Ideally, you will have worked within an environment supporting traders or bankers - experience of supporting C-level executives essential. Generous salary, benefits and excellent annual bonus. Essential Skills: Windows 10, Basic Linux (Debian or Ubuntu), Active Directory via windows Management tools Office365 management PowerShell scripting and bash scripting desirable Desktop/Laptop hardware setup and management and automation Virtual Machine Management Linux OS exposure to modify scripts and configurations Ideally some exposure to macOS You will provide high-level support for applications. You will work with hardware and software vendors to resolve equipment failures/problems You will apply moderately advanced knowledge of PC applications and support and be technically able to resolve 70% of PC (hardware) and/or applications (software) support procedures with minimal direction. You will independently handle new PC configurations and software installations Essential that you also have: Good deskside manner Exceptional organisation skills Excellent communication skills Excellent timekeeping and attendance Excellent problem-solving skills Excellent attention to detail A well-formatted CV with no typos or spelling mistakes A strong solid work history desirable of at least 18 months in each role you have undertaken Windows Senior Desktop Support ideally with experience supporting C-level executives within a bankin, trading or Fintech environment. Apply to Anne@eligo.co.uk
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macOS Technical Consultant
London, England / £40000 - £42000 per annum + Benefits including private healthcare
Mac Technical Consultant (macOS, Windows, Jamf, Networking) *HOME-BASED DURING COVID-19 WITH FLEXIBLE AND SAFE WORKING THEREAFTER Are you an established senior Mac (macOS) IT Engineer looking for a new role to take your career to the next level? Do you have extensive experience troubleshooting Apple Mac issues with strong macOS IT support skills as well as Windows & Windows Server experience? You need to be good at supporting third-party software, including Microsoft Office and Adobe Creative Cloud too? As a Mac Technical Consultant you will know routers, switches and wireless access points as well as networking (DHCP, DNS, IP addresses, etc.). Key too is experience with and knowledge of Office 365 and G Suite. Would you love to join a talented team within a dynamic progressive Company based in London? This dynamic growing company is home to a tight-knit and friendly team of engineers and has a supportive management structure that creates a great company culture and an enjoyable working environment. You will support a portfolio of creative companies over London. You must have core values; quality support and exceptional customer service. In this 3rd Line Mac IT Consultant position you'll be one of the senior Mac Engineers within the team - with the autonomy and responsibilities of a key IT Consultant and relationship builder with Mac focused client networks. The role of the Mac Technical Consultant is vital to delivering full product proposition to clients. As Mac Technical Consultant you will focus on delivering advice on technology, carrying out preventative support as well as being the point of escalation to solve 2nd/3rd line incidents. You will work independently to proactively solve incidents using ServiceNow to communicate with clients, log your time and document what actions have been taken to resolve the incident. Professional and timely communication with clients is vital alongside excellent customer service. Do you have these Tech Skills? Troubleshooting Apple Mac and Window issues macOS and iOS device experience Windows & Windows Server experience Device and Identity Management (Addigy, Jamf, VSA, Jumpcloud) Third-party software, including Microsoft Office and Adobe Creative Cloud Routers, switches and wireless access points Networking (DHCP, DNS, IP addresses, subnet masks, etc.) Microsoft 365 (Office 365), G Suite Bonus points for these! Data Security ServiceNow Apple Certifications Addigy or Jamf certifications CompTIA Network + In a nutshell as Mac Technical Consultant you will be focusing on: Client Account Management: Provide support to your client portfolio including regular reviews and be responsible for progressing with any agreed changes which may include project management. Ensure that each client has in place an IT Roadmap, IT Budget and Disaster Recovery Plan Technical Support: Work to SLAs quickly and efficiency using ticketing system with good teamwork, communication and documentation Projects: Identify potential projects from within your client portfolio and input on proposals Is this you? If so, then apply for this Mac IT Technical Consultant position and we will be in touch! Are you a macOS (Mac OSX) focused IT Technical professional but this role doesn't quite fit? Are you looking for Mac IT roles? Eligo are a leading Mac IT Technical recruitment consultancy specialising in macOS (was Mac OSX ) and Cross-platform Mac/PC IT support roles. Roles include 1st, 2nd and 3rd line macOS and Mac/PC IT support roles, System and Network Administrators, Mac/PC Field Engineers, Mac and Multi-Platform IT Consultants, IT Managers. Please don't hesitate to get in touch with us for a confidential chat about how we can secure you your perfect Mac IT support job. Anne Rooke - Mac and Cross-platform IT Recruitment Specialist
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macOS Technical Consultant
London, England / £40000 - £42000 per annum + Benefits including private healthcare
Mac Technical Consultant (macOS, Windows, Jamf, Networking) *HOME-BASED DURING COVID-19 WITH FLEXIBLE AND SAFE WORKING THEREAFTER Are you an established senior Mac (macOS) IT Engineer looking for a new role to take your career to the next level? Do you have extensive experience troubleshooting Apple Mac issues with strong macOS IT support skills as well as Windows & Windows Server experience? You need to be good at supporting third-party software, including Microsoft Office and Adobe Creative Cloud too? As a Mac Technical Consultant you will know routers, switches and wireless access points as well as networking (DHCP, DNS, IP addresses, etc.). Key too is experience with and knowledge of Office 365 and G Suite. Would you love to join a talented team within a dynamic progressive Company based in London? This dynamic growing company is home to a tight-knit and friendly team of engineers and has a supportive management structure that creates a great company culture and an enjoyable working environment. You will support a portfolio of creative companies over London. You must have core values; quality support and exceptional customer service. In this 3rd Line Mac IT Consultant position you'll be one of the senior Mac Engineers within the team - with the autonomy and responsibilities of a key IT Consultant and relationship builder with Mac focused client networks. The role of the Mac Technical Consultant is vital to delivering full product proposition to clients. As Mac Technical Consultant you will focus on delivering advice on technology, carrying out preventative support as well as being the point of escalation to solve 2nd/3rd line incidents. You will work independently to proactively solve incidents using ServiceNow to communicate with clients, log your time and document what actions have been taken to resolve the incident. Professional and timely communication with clients is vital alongside excellent customer service. Do you have these Tech Skills? Troubleshooting Apple Mac and Window issues macOS and iOS device experience Windows & Windows Server experience Device and Identity Management (Addigy, Jamf, VSA, Jumpcloud) Third-party software, including Microsoft Office and Adobe Creative Cloud Routers, switches and wireless access points Networking (DHCP, DNS, IP addresses, subnet masks, etc.) Microsoft 365 (Office 365), G Suite Bonus points for these! Data Security ServiceNow Apple Certifications Addigy or Jamf certifications CompTIA Network + In a nutshell as Mac Technical Consultant you will be focusing on: Client Account Management: Provide support to your client portfolio including regular reviews and be responsible for progressing with any agreed changes which may include project management. Ensure that each client has in place an IT Roadmap, IT Budget and Disaster Recovery Plan Technical Support: Work to SLAs quickly and efficiency using ticketing system with good teamwork, communication and documentation Projects: Identify potential projects from within your client portfolio and input on proposals Is this you? If so, then apply for this Mac IT Technical Consultant position and we will be in touch! Are you a macOS (Mac OSX) focused IT Technical professional but this role doesn't quite fit? Are you looking for Mac IT roles? Eligo are a leading Mac IT Technical recruitment consultancy specialising in macOS (was Mac OSX ) and Cross-platform Mac/PC IT support roles. Roles include 1st, 2nd and 3rd line macOS and Mac/PC IT support roles, System and Network Administrators, Mac/PC Field Engineers, Mac and Multi-Platform IT Consultants, IT Managers. Please don't hesitate to get in touch with us for a confidential chat about how we can secure you your perfect Mac IT support job. Anne Rooke - Mac and Cross-platform IT Recruitment Specialist
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Mac and PC 2nd line IT Support Analyst
City of London, London / Up to £25500 per annum + Excellent benefits
IMMEDIATELY REQUIRED - macOS 2nd line IT Support Analyst with some Windows PC IT Support (80% macOS and 20% Windows) An immediate start permanent role to commence during the Covid-19 pandemic Initially will be a mainly home-based role, being in the London office 4/5 days for the first month while you are being trained then dropping down to 1 or 2 days in the office in line with the rest of the team depending on what is happening in London/the offices for the remainder of 2020 returning to office-based in 2021. All interviews will be conducted over Zoom and job will be offered without a face-to-face meeting macOS and Windows PC - macOS IT Support - Creative Agency - London - Helpdesk, email including Outlook, Office 365, Microsoft Office, iOS support, AV system support, Adobe Creative Cloud, Active Directory, Zoom, Slack As macOS and Windows Deskside IT Support Analyst - you will have some knowledge of macOS (Mac OS X) and Windows PC - communication skills and enthusiasm and willingness to learn are important Providing Apple Mac IT remote and deskside support, PC Windows remote and deskside support, troubleshooting, and providing Mac and Windows focused IT support for desktop applications including Microsoft Office, MS Office. You will also provide Mac/PC telephone support using remote access as well as deskside. It is a busy creative environment - it is key you have the right personality to fit in with this. You will be working within the Mac/PC IT support team. providing macOS and Windows IT support to busy deadline driven users - it is a fast-paced environment and you will provide remote support to those using VPN access. You will be the first point of contact and will be trained and able to escalate any problems you are unable to solve. This role is part of a team where the other members of the team will have more experience than you and you will be given plenty of training and guidance. As Apple Mac macOS (was OSX) and Windows PC IT Support Analyst: You should have excellent communication skills Be a keen and fast learner and be enthusiastic about helping users. The working environment is relaxed but extremely professional, so the successful candidate must be able to operate effectively in a highly creative atmosphere and be a real team player joining the IT team there. Cultural fit is important to success in this role, so you must be proactive and outgoing. Key Responsibilities: Active Directory and macOS and Windows cross-platform 2nd line IT support as part of a Mac/PC IT support team. Supporting / troubleshooting end-user devices including Windows workstations, Mac workstations, and iOS mobile devices Office 365, SharePoint and One Drive management and troubleshooting Basic understanding of IP network concepts (e.g., switching, routing, segmentation, DNS, DHCP) as needed to eventually perform hands-on network troubleshooting You will learn knowledge and gain experience with MDM systems Troubleshooting endpoint security controls such as anti-virus and software firewalls File and print services for Windows-based networks Zoom and Meeting room videoconferencing troubleshooting experience Understanding of e-mail concepts such as Outlook administration and troubleshooting Adobe Creative suite troubleshooting and maintenance experience and knowledge. Experience supporting collaborative tools in a creative environment (including but not limited to: G-Suite, Zoom, Slack) As Mac/PC IT Support Analyst you must have Apple macOS IT and Windows troubleshooting skills, be well organised and able to work under pressure to deadlines in a busy environment. You must be self-motivated and positive with a good deskside manner. You will be helpful to other members of the team and be confident, punctual and reliable. Apple macOS and Windows PC - Mac/PC 2nd line IT Support - Creative Agency - Central London - Email including Outlook, Office 365, Microsoft Office, iOS support, AV system support, Adobe Creative Cloud, Active Directory, Azure, Jamf, intune, Zoom, Slack Are you a Mac OSX focused IT Technical professional but this role doesn't quite fit? Anne Rooke at Eligo is a leading Mac IT Technical Recruitment Consultant specialising in macOS (Mac OSX) and Cross-platform Mac/PC IT support roles. Roles include 1st, 2nd and 3rd line macOS and Mac/PC IT support roles, System and Network Administrators, Mac/PC Field Engineers, Mac and Multi-Platform IT Consultants, IT Managers, Filemaker Developers. Please don't hesitate to get in touch with us - Anne Rooke - Specialist Apple macOS IT Recruitment at Eligo - let us help you secure your perfect macOS IT support role.
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Windows Senior Desktop Support
City of London, London / £35000 - £45000 per annum + Generous bonus and benefits
Senior Windows Desktop Support Windows 10, Powershell scripting, Linux OS exposure IMMEDIATE START - PLEASE DO NOT APPLY IF YOU CAN'T COMMENCE WITHIN A WEEK OF BEING OFFERED THE POSITION Fantastic role and Company - London City-based. Generous salary, benefits and annual bonus. Essential Skills: Windows 10, Basic Linux (Debian or Ubuntu), Active Directory via windows Management tools Office365 management PowerShell scripting and bash scripting desirable Desktop/Laptop hardware setup and management and automation Virtual Machine Management Linux OS exposure to modify scripts and configurations Ideally some exposure to macOS You will provide high-level support for applications. You will work with hardware and software vendors to resolve equipment failures/problems You will apply moderately advanced knowledge of PC applications and support and be technically able to resolve 70% of PC (hardware) and/or applications (software) support procedures with minimal direction. You will independently handle new PC configurations and software installations Essential that you also have: Good deskside manner Exceptional organisation skills Excellent communication skills Excellent timekeeping and attendance Excellent problem-solving skills Excellent attention to detail A well-formatted CV with no typos or spelling mistakes A strong solid work history desirable of at least 18 months in each role you have undertaken Windows Senior Desktop Support. Apply to Anne@eligo.co.uk
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Windows Senior Desktop Support
City of London, London / £35000 - £45000 per annum + Generous bonus and benefits
Senior Windows Desktop Support Fantastic role and Company - London City based. Generous salary, benefits and bonus. Essential Skills: Windows 10, Linux (Debian or Ubuntu), Active Directory via windows Management tools Office365 management PowerShell scripting Desktop/Laptop hardware setup and management and automation Virtual Machine Management Linux OS exposure to modify scripts and configurations Ideally some exposure to macOS You will provide high-level support for applications. You will work with hardware and software vendors to resolve equipment failures/problems You will apply moderately advanced knowledge of PC applications and support and be technically able to resolve 70% of PC (hardware) and/or applications (software) support procedures with minimal direction. You will independently handle new PC configurations and software installations Essential that you also have: Good deskside manner Exceptional organisation skills Excellent communication skills Excellent timekeeping and attendance Excellent problem-solving skills Excellent attention to detail A well-formatted CV with no typos or spelling mistakes A strong solid work history Windows Senior Desktop Support. Apply to Anne@eligo.co.uk
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macOS Technical Consultant
London, England / £40000 - £42000 per annum + Benefits including private healthcare
Mac Technical Consultant (macOS, Windows, Jamf, Networking) *HOME-BASED DURING COVID-19 WITH FLEXIBLE AND SAFE WORKING THEREAFTER Are you an established senior Mac (macOS) IT Engineer looking for a new role to take your career to the next level? Do you have extensive experience troubleshooting Apple Mac issues with strong macOS IT support skills as well as Windows & Windows Server experience? You need to be good at supporting third-party software, including Microsoft Office and Adobe Creative Cloud too? As a Mac Technical Consultant you will know routers, switches and wireless access points as well as networking (DHCP, DNS, IP addresses, etc.). Key too is experience with and knowledge of Office 365 and G Suite. Would you love to join a talented team within a dynamic progressive Company based in London? This dynamic growing company is home to a tight-knit and friendly team of engineers and has a supportive management structure that creates a great company culture and an enjoyable working environment. You will support a portfolio of creative companies over London. You must have core values; quality support and exceptional customer service. In this 3rd Line Mac IT Consultant position you'll be one of the senior Mac Engineers within the team - with the autonomy and responsibilities of a key IT Consultant and relationship builder with Mac focused client networks. The role of the Mac Technical Consultant is vital to delivering full product proposition to clients. As Mac Technical Consultant you will focus on delivering advice on technology, carrying out preventative support as well as being the point of escalation to solve 2nd/3rd line incidents. You will work independently to proactively solve incidents using ServiceNow to communicate with clients, log your time and document what actions have been taken to resolve the incident. Professional and timely communication with clients is vital alongside excellent customer service. Do you have these Tech Skills? Troubleshooting Apple Mac and Window issues macOS and iOS device experience Windows & Windows Server experience Device and Identity Management (Addigy, Jamf, VSA, Jumpcloud) Third-party software, including Microsoft Office and Adobe Creative Cloud Routers, switches and wireless access points Networking (DHCP, DNS, IP addresses, subnet masks, etc.) Microsoft 365 (Office 365), G Suite Bonus points for these! Data Security ServiceNow Apple Certifications Addigy or Jamf certifications CompTIA Network + In a nutshell as Mac Technical Consultant you will be focusing on: Client Account Management: Provide support to your client portfolio including regular reviews and be responsible for progressing with any agreed changes which may include project management. Ensure that each client has in place an IT Roadmap, IT Budget and Disaster Recovery Plan Technical Support: Work to SLAs quickly and efficiency using ticketing system with good teamwork, communication and documentation Projects: Identify potential projects from within your client portfolio and input on proposals Is this you? If so, then apply for this Mac IT Technical Consultant position and we will be in touch! Are you a macOS (Mac OSX) focused IT Technical professional but this role doesn't quite fit? Are you looking for Mac IT roles? Eligo are a leading Mac IT Technical recruitment consultancy specialising in macOS (was Mac OSX ) and Cross-platform Mac/PC IT support roles. Roles include 1st, 2nd and 3rd line macOS and Mac/PC IT support roles, System and Network Administrators, Mac/PC Field Engineers, Mac and Multi-Platform IT Consultants, IT Managers. Please don't hesitate to get in touch with us for a confidential chat about how we can secure you your perfect Mac IT support job. Anne Rooke - Mac and Cross-platform IT Recruitment Specialist