Consultants

West End, London / £21000 - £25000 per annum + Benefits

macOS and Windows PC - macOS IT Support - Media Agency - London - Helpdesk, email including Outlook, Office 365, Apple Mail, Microsoft Office, iOS support, AV system support, Adobe Creative Cloud, Adobe Creative Suite and Active Directory As macOS and Windows Deskside IT Support Analyst - you will have good knowledge of macOS (Mac OS X) and Windows PC Providing Apple Mac IT Helpdesk and deskside support, PC Windows Helpdesk and deskside support, troubleshooting, and providing Mac and Windows focused IT support for desktop applications including Microsoft Office, MS Office. You will provide some Mac/PC telephone support using remote access aa well as deskside. It is a busy media environment - it is key you have the right personality to fit in with this. You will be working within the Mac/PC IT support team. providing macOS and Windows IT support to busy deadline driven users - it is a fast paced environment and you will provide remote support to those using VPN access. As Apple Mac macOS (was OSX) and Windows PC IT Support Analyst: You should have excellent communication skills Be a keen and a fast learner and be enthusiastic about helping users. The working environment is relaxed but extremely professional, so the successful candidate must be able to operate effectively in a highly creative atmosphere and be a real team player joining the IT team there. Cultural fit is important to success in this role, so you must be proactive and outgoing. As Mac/PC IT Support Analyst you must have good Apple macOS IT and Windows troubleshooting skills, be well organised and able to work under pressure to deadlines in a busy environment. You must be self-motivated and positive with a good deskside manner. You will be helpful to other members of the team and be confident, punctual and reliable. Apple macOS and Windows PC - Mac/PC 2nd line IT Support - Media Agency - Central London - Email including Outlook, Office 365, Apple Mail, Microsoft Office, iOS support, AV system support, Adobe Creative Cloud, Adobe Creative Suite, Active Directory Are you a Mac OSX focused IT Technical professional but this role doesn't quite fit? Eligo are a leading Mac IT Technical recruitment consultancy specialising in macOS (Mac OSX) and Cross-platform Mac/PC IT support roles. Roles include 1st, 2nd and 3rd line macOS and Mac/PC IT support roles, System and Network Administrators, Mac/PC Field Engineers, Mac and Multi-Platform IT Consultants, IT Managers, Filemaker Developers. Please don't hesitate to get in touch with Anne Rooke - Specialist Apple macOS IT Recruiter for a confidential chat about how we can secure you your perfect macOS IT support role.

London, England / £32000 - £37000 per annum + On application

Are you an established 2nd and 3rd Line Mac Engineer looking for a new role to take your career to the next level? Do you have extensive experience troubleshooting Apple Mac issues with strong macOS IT support skills as well as Windows & Windows Server experience? You need to be good at supporting third-party software, including Microsoft Office and Adobe Creative Cloud too? As a Mac IT Field Engineer, you will know routers, switches and wireless access points as well as networking (DHCP, DNS, IP addresses, subnet masks, etc.). Good on storage too, in particular RAID storage, you must also be able to work with backup software such as Crashplan and Veeam. Key too is experience with and knowledge of Office 365 and G Suite. In brief, you are a Mac Engineer with 2nd and 3rd Line experience who would love to join a talented team based in London. This dynamic growing company is home to a tight-knit and friendly team of engineers and has a supportive management structure that creates a great company culture and an enjoyable working environment. You will support a portfolio of creative companies over London. You must have core values; quality support and exceptional customer service. So, what about the role?... In this 2nd and 3rd Line Mac Engineer position you'll be one of the senior Mac Engineers within the team - with the autonomy and responsibilities of a key consultant and relationship builder with Mac focused client networks. Can you do the following? Essential Technical Skills/Knowledge Troubleshooting Apple Mac issues macOS and iOS device experience Windows & Windows Server experience Third-party software, including Microsoft Office and Adobe Creative Cloud Routers, switches and wireless access points Networking (DHCP, DNS, IP addresses, subnet masks, etc.) RAID storage Backup software (e.g. CrashPlan, Carbon Copy Cloner, Veeam) Online email hosting (Office 365, G Suite) Even better if you also have: macOS Server Jamf Pro Addigy QNAP Synology Meraki CAD software such a VectorWorks, AutoCAD and SketchUp Pro Sounds like you? Then apply now to this 2nd and 3rd Line Mac Engineer position and we will be in touch! Are you a macOS (Mac OSX) focused IT Technical professional but this role doesn't quite fit? Are you looking for Mac IT roles? Eligo are a leading Mac IT Technical recruitment consultancy specialising in macOS (was Mac OSX ) and Cross-platform Mac/PC IT support roles. Roles include 1st, 2nd and 3rd line macOS and Mac/PC IT support roles, System and Network Administrators, Mac/PC Field Engineers, Mac and Multi-Platform IT Consultants, IT Managers, Filemaker Developers. Please don't hesitate to get in touch with us for a confidential chat about how we can secure you your perfect Mac IT support job. Anne Rooke - Mac IT Recruitment Specialist

City of London, London / £45000 - £55000 per annum + On application

Are you an established 3rd Line Mac Engineer looking for a new role to take your career to the next level? Seeking a Senior Project Engineer in Central London. You must be an established Senior Mac Engineer with the IT skills and personal abilities to take on a Mac Project Engineer role involving the planning and execution of more complex IT requirements. This role involves gaining an understanding of requirements, recommending solutions, planning project delivery, executing the project and finally and crucially reviewing the implementation. Your role as Senior Project Engineer also sees you responsible for managing, mentoring and supporting the other members of the project team. In addition, as Senior Mac Engineer you will also advise and support the Mac IT team on more complex issues. As Senior Mac Project Engineer (Mac IT Consultant in essence) you will need to have several years of experience as an Apple Mac engineer and should have skills and experience in IT networking, storage solutions, Mac servers, Windows Servers, and device management systems (MDM). As a Senior Mac IT Engineer you must be highly organised and disciplined in planning and prioritising your work. Coupled with this, as Mac IT Project Engineer you must seek to go the extra mile, put customer service first, and be a self-starter always keen to learn more about technology and be abreast of the latest developments in tech. Do you have: Mac IT project management experience macOS and iOS device experience Windows & Windows Server experience Virtualisation (e.g. VMWare, Hyper V) Mobile Device Management (e.g. Jamf Pro, Addigy, AirWatch/Workspace ONE, Fleetsmith) Identity Management (eg. Okta, JumpCloud) Scripting (e.g. Bash, PowerShell, JavaScript & JSON, Python, Swift) Routers, switches and wireless access points (e.g. Cisco, Meraki, Aruba, HPE) Networking WAN connectivity (Leased Lines, FTTC) Storage (e.g. RAID, SATA, SAS, SSD) Backup strategies and software (e.g. CrashPlan, Veeam, BackBlaze) Online email hosting (Office 365, G Suite) Even better if you also have: Cloud (e.g. AWS, Azure, Google Cloud) Wireless network planning and optimisation Synology, QNAP ServiceNow (ITSM, CSM, ITOM) CAD software such as ArchiCAD, VectorWorks, AutoCAD and SketchUp Pro Apple Certifications, such as ACSP Salary & Benefits Up to £55K depending on experience and qualifications Pension scheme Cycle to work scheme Interest-free travel loan Interest-free technology loan Ongoing IT training and development Monthly team lunches Fully-funded Christmas party Work from home opportunities Wellness programmes Education reimbursement Sounds like you? Then apply now to this Senior Mac Project Engineer position and we will be in touch! Are you a macOS (Mac OSX) focused IT Technical professional but this role doesn't quite fit? Are you looking for Mac IT roles? Eligo is a leading Mac IT Technical recruitment consultancy specialising in macOS (was Mac OSX ) and Cross-platform Mac/PC IT support roles. Roles include 1st, 2nd and 3rd line macOS and Mac/PC IT support roles, System and Network Administrators, Mac/PC Field Engineers, Mac and Multi-Platform IT Consultants, IT Managers, Please don't hesitate to get in touch with us for a confidential chat about how we can secure you your perfect Mac IT support job. Anne Rooke - Mac IT Recruitment Specialist

West End, London / £24000 - £26000 per annum + Benefits

Apple Mac OSX macOS IT Support Analyst - busy 1st and 2nd line Mac IT support - dynamic media agency Central London Mac OSX, mobile device support, iPhone, BB, Android, MS Office, Apple Apps, AV support Central London based prestigious media company Are you a talented Apple macOS 1st and 2nd line IT Support Analyst? Do you have experience in a previous Apple Mac (macOS) 1st line IT support role providing 1st and some 2nd line macOS IT support? Key Responsibilities: Good understanding of general IT including computer networks Experience of resolving issues as part of an IT team Experience of using, configuring and troubleshooting Mac desktops and laptops Apple Mail and iCal Mac Office Suite Email systems Office 365 The ideal Mac IT Support Analyst will have 1-2 years support experience, with a passion for the media sector and an understanding of the complex and busy nature of this environment. A great opportunity for you to play a key role in the macOS IT support team of a very prestigious and exciting media company in Central London. The Company? You will be working for a hugely exciting media organisation - the work that they do and the technology you'll be supporting are both very state of the art - a sought after role with considerable scope and opportunity. As an Apple Mac macOS 1st and 2nd line IT Support Analyst responsibilities include: Responsibility for 1st, and 2nd line macOS IT support Remote telephone and deskside IT troubleshooting including MS Office and DTP applications. Support projects as required working closely with IT Manager - a very exciting year of projects ahead! A fantastic Mac IT support opportunity if you: Have 1+ years of relevant professional experience working on a Mac IT Service Desk or IT Helpdesk or providing Mac OSX IT deskside support in a Mac or Macintosh/Windows fast moving media environment. Have experience troubleshooting Mac desktops & Laptops Are experienced in supporting iPhones, iPads, Androids Are Mac certified but this is not essential Have good customer Service and client facing skills Have a knowledge and understanding of Macintosh OS Have experience providing Mac IT support Are practised at Mac IT troubleshooting Good communication skills and the ability to work under pressure. Results oriented team player good at building relationships Self-motivated, shows initiative with a "can do" attitude Desirable skills: Knowledge or interest in the following: AWS or other cloud services WiFi networks VoIP phone systems Web site design and development Mobile device (iOS) configuration and management Database management AV presentation systems Are you a macOS focused IT Technical professional but this role doesn't quite fit? Eligo are a leading Mac IT Technical recruitment consultancy specialising in macOS and Cross-platform Mac/PC IT support roles. Roles include 1st, 2nd and 3rd line macOS and Mac/PC IT support roles, System and Network Administrators, Mac/PC Field Engineers, Mac and Multi-Platform IT Consultants, IT Managers, Filemaker Developers. Please don't hesitate to get in touch with us for a confidential chat about how we can secure you your perfect Mac IT support role. Anne Rooke - Specialist Mac Recruitment Specialist

West End, London / £53000 - £65000 per annum + Excellent benefits

Service Delivery Manager (IT Support Manager) - Media Agency You will be a Service Delivery Manager (Service Desk and IT Support Manager in other words) managing an IT Service Desk Team and Service Delivery in a dynamic media environment. You will have good Mac and Windows client operating systems support skills and knowledge. You must have IT Team management skills and experience and experience of managing an IT Service Desk. Ideally, you will have been a Service Delivery Manager previously or IT Manager within a macOS focused media environment or macOS focused Managed Service Provider or enterprise environment. You should also have: Project management and delivery experience. Knowledge of JAMF Casper and SCCM administration Microsoft Office Suite support. Active Directory and Group Policy Management experience. IT Service Management platform experience (Manage Engine, ideally) Windows Server technologies troubleshooting ITIL knowledge ( Foundation certification a bonus) Knowledge and experience of ISO 27001 (desirable) The role is an excellent opportunity for an IT Manager who has experience in leading high performing IT service desk teams. You must be a friendly and approachable individual as well as diligent and highly organised with technical aptitude and a passion to get things done. You will be the key contact person representing and managing the IT support team liaising and escalating where necessary to the Ops and Network team. You must be familiar with working in a similar role in a fast-paced, ever-changing environment and have a good knowledge of the majority of our IT systems and technologies (Google, Mac, Windows, JAMF, SCCM, Creative agency software) have strong problem solving skills, management skills and be naturally collaborative. Your primary focus must be to ensure you and your Service Delivery Desk team deliver a first-class IT service to users. You will be working closely with all the other disciplines within the global IT department. You MUST be technically proficient and have a background in technical support yourself. You need to have the drive and desire to be able to manage tech, people, logistics and scheduling. A strong all-rounder with the personality to take on such a role. Main responsibilities for this role are: Leading the IT service team to support the day to day IT operational requirements across more than one office of this global Company and act as an escalation point for the service team To manage, monitor and ensure that all incidents and requests are resolved satisfactorily within the defined SLA agreement. Continuous improvement and effectiveness of the IT service management platform. Maintaining the Software & Hardware Asset Inventory and upgrade cycle. User hardware and software budget management and forecasting Develop user training programs. Are you a Mac OSX focused IT Technical professional but this Mac IT role doesn't quite fit? Eligo are a leading Mac IT Technical recruitment consultancy specialising in macOS and Cross-platform Mac/PC IT support roles. Mac IT jobs include 1st, 2nd and 3rd line macOS (formerly Mac OSX) and Mac/PC IT support roles, System and Network Administrators, Mac/PC Field Engineers, Mac and Multi-Platform IT Consultants, IT Managers, Filemaker Developers. We have roles dealing with Google, Mac, Windows, JAMF, SCCM and Creative agency software. Please don't hesitate to get in touch with us for a confidential chat about how we can secure you your perfect macOS (formerly Mac OSX) IT role. Anne Rooke - Mac Recruitment Specialist for Mac IT jobs.