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Senior Mac OSX and Technical Recruiter, otherwise known as 'Annie Mac'
Anne Rooke
Senior Mac OSX and Technical Recruitment Consultant
Specialises in :
IT and Apple Mac OSX recruitment for junior bench technicians, 1st, 2nd and 3rd line Apple Mac OSX and Mac/PC IT support roles, through to System and Network Administrators, Mac and Mac/PC Field Engineers, Mac and Multi-Platform IT Consultants, IT Managers, Filemaker Developers, and IT Directors.
Background and experience :
I'm a specialist Mac-focused IT Senior Recruitment Consultant with over 8 years of experience within the sector. I supply candidates from junior bench technicians, 1st, 2nd and 3rd line Apple Mac OSX and Mac/PC IT support roles, through to System and Network Administrators, Mac and Mac/PC Field Engineers, Mac and Multi-Platform IT Consultants, IT Managers, Filemaker Developers and IT Directors.
I specialise in the Mac OSX technical sector, but candidates and positions are rarely exclusively Mac, they invariably include some degree of Windows, Linux or Unix together with other skills and applications, for example, Adobe, VMware, Casper Suite, Final Cut Pro, in a variety of different IT technical environments.
I recruit for a wide range of clients – broadly speaking anyone who is running Macs within their IT network or infrastructure or who themselves provide IT support services to their own client base. I regularly provide both temporary contractors and permanent Mac OSX and multi-platform IT technical staff to media clients including independent and group agencies specialising in advertising, digital, post-production and broadcast. I am also very experienced in supplying IT employees to many publishing environments as well as schools, Universities and colleges and other education providers, financial institutions and Specialist IT Service providers including those who are specifically Apple focused and Apple Authorised.
Interesting fact about me:
A huge fan of both live music and comedy gigs, though generally not at the same time except for the time I went to a “Bad Shepherds” gig even managing to have my picture taken with the very funny and musical Adrian Edmondson! Very much a seaside and warm weather girl at heart, I adore the coast and have been known to dip my toe in the water with both surfing and water-skiing.
Anne's jobs
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Mac Field Engineer
West End, London / £32000 - £38000 per annum + good package
macOS Field Engineer macOS, Windows & Windows Server, Microsoft Office, Adobe Creative Cloud, Routers, switches, wireless access points, Networking (DHCP, DNS, IP addresses, subnet masks), RAID storage, Backup software (CrashPlan, Carbon Copy Cloner, Veeam), Online email hosting (Office 365, G Suite) Are you an established Mac Engineer looking for a new role? A highly successful macOS focused Managed Services Provider is looking for a macOS Field Engineer with proven skills and experience to join their team based in London. This macOS Managed Service Provider works hand in hand with a broad range of companies over London and has built its reputation on the planning and delivery of a range of IT requirements and solutions and providing exceptional customer service. As macOS Field Engineer position you'll be one of the senior Mac Engineers within the team providing day-to-day technical support to clients at their offices across Central London. When not on site, you may also provide additional support on more complex issues to the helpdesk team who will be primarily supporting clients over the phone and via the ticket system. Can you? Understand client IT issues and support requirements and build excellent working relationships with clients. Manage a portfolio of clients and be the main point of contact Excel in self-management, organisation, documentation and self-motivation You MUST have the following: macOS skills and experience Windows & Windows Server experience Third-party software, including Microsoft Office and Adobe Creative Cloud Routers, switches and wireless access points Networking (DHCP, DNS, IP addresses, subnet masks, etc.) RAID storage Backup software (e.g. CrashPlan, Carbon Copy Cloner, Veeam) Online email hosting (Office 365, G Suite) Even better if you have these too: macOS Server Jamf Pro Meraki Okta If this is YOU then please do get in touch now! We look forward to receiving your CV and application! Are you a macOS (formerly Mac OSX) or Mac focused IT Technical professional but this role doesn't quite fit? Eligo are a leading Mac IT Technical recruitment consultancy specialising in macOS (was Mac OSX) and Cross-platform Mac/PC IT support roles. Roles include 1st, 2nd and 3rd line macOS (formerly Mac OSX) and Mac/PC IT support roles, System and Network Administrators, Mac/PC Field Engineers, Mac and Multi-Platform IT Consultants, Jamf Specialists, IT Managers. Please don't hesitate to get in touch with us for a confidential chat about how we can secure you your perfect Mac IT role. Anne - Mac IT Recruitment Specialist
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Mac Support Analyst (3 month cover)
West End, London / £30000 - £32000 per annum + Pro rata for 3 months
Mac/PC 2nd line IT support Mac or Mac/PC IT Support Analyst needed urgently to cover a 3-month paternity leave absence - commencing Monday 18th November 2019. You need to be available to interview immediately with a view to starting within a week of interview. Creative agency environment on the edge of the West End - supporting circa 400 users within a friendly IT team. Hours 9am to 5.30 pm To apply for this Mac IT Support Analyst role: You must have solid macOS IT support skills ideally gained within a creative media agency environment - a working knowledge of Active Directory is essential too. Experience of working and troubleshooting a networked, Windows Server environment would be beneficial. Familiarity with the administration of Exchange in regard to mailbox management, troubleshooting Outlook client issues for Outlook. Exposure to Office 365 from an e-mail perspective is advantageous DNS, DHCP, TCP/IP (for network connectivity problem solving) Windows OS macOS MS Office (on Mac and Windows) AntiVirus software Helpdesk applications AV Peripherals / Video conf / Meeting Room AV Network Patching Laptop and PC relocations - time is spent moving people around as projects and business situations dictate If this is YOU then please do get in touch now! We look forward to receiving your CV and application! Are you a macOS (formerly Mac OSX) or Mac focused IT Technical professional but this role doesn't quite fit? Eligo are a leading Mac IT Technical recruitment consultancy specialising in macOS (was Mac OSX) and Cross-platform Mac/PC IT support roles. Roles include 1st, 2nd and 3rd line macOS (formerly Mac OSX) and Mac/PC IT support roles, System and Network Administrators, Mac/PC Field Engineers, Mac and Multi-Platform IT Consultants, Jamf Specialists, IT Managers. Please don't hesitate to get in touch with us for a confidential chat about how we can secure you your perfect Mac IT Support role. Anne Rooke - Mac IT Recruitment Specialist
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Mac IT Support Analyst
City of London, London / £28000 - £30000 per annum + good benefits
macOS IT Support Analyst As macOS IT Support Analyst you need to be an enthusiastic macOS IT Support Engineer keen to provide excellent deskside macOS IT support to users within a creative, dynamic media environment. You will be working in a team of two alongside the macOS focused IT Manager in maintaining the infrastructure and ensuring IT services run smoothly. A macOS IT support engineer, you will be passionate about solving problems and building tools and services that simplify processes. You will provide a fantastic experience for all employees whilst enabling them to be self- sufficient. Being macOS IT support analyst requires a good balance of technical know-how and people skills and you will also relish the opportunity to assist with a whole range of exciting IT projects. Your responsibilities: Providing day-to-day macOS IT support, resolving requests in a timely and effective manner Collaborating on projects to help build the macOS focused IT infrastructure Managing the user on-boarding and off-boarding process Ensuring hardware & software assets are tracked Ensuring documentation is kept up to date Monitoring back-ups and assisting with archiving Supporting and resolving issues with printers, phones, video conferencing and AV Liaising with suppliers to keep appropriate equipment stock levels Your ideal background: You understand the needs of creative agencies You have strong experience of supporting and troubleshooting macOS You have good knowledge of administering G-Suite You have some experience with Apple Business Manager, DEP, VPP and MDM You're comfortable with networking and are familiar with the troubleshooting techniques You have some experience with servers (Windows/Linux) You have a good understanding of user permissions and access rights You have experience of using open source tools You thrive under pressure You enjoy learning and staying up-to-date with the latest technology trends You can work independently and within a team Desirable Skills: Any knowledge or experience with cloud services - AWS / GCP Experience of using source control Supporting Windows desktops Experience with VMware Salary and benefits: Global clients and world-class work A competitive salary A strong bonus and benefits package, reflecting both company and personal performance Training, support and personal career development A generous company pension A unique, inspiring working environment filled with incredible, like-minded people If this is YOU then please do get in touch now! We look forward to receiving your CV and application! Are you a macOS (formerly Mac OSX) or Mac focused IT Technical professional but this role doesn't quite fit? Eligo Recruitment is a leading Mac IT Technical recruitment consultancy specialising in macOS (was Mac OSX) and Cross-platform Mac/PC IT support roles. Roles include 1st, 2nd and 3rd line macOS (formerly Mac OSX) and Mac/PC IT support roles, System and Network Administrators, Mac/PC Field Engineers, Mac and Multi-Platform IT Consultants, Jamf Specialists, IT Managers. Please don't hesitate to get in touch with us for a confidential chat about how we can secure you your perfect Mac IT role. Anne - Mac IT Recruitment Specialist
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MacOS Senior IT Engineer
Twickenham, London / £28500 - £36000 per annum + good benefits
Mac IT Lead Engineer A fantastic opportunity for a 2nd and 3rd line macOS focused IT Engineer to take a senior leading role within a team of macOS focused IT support engineers. As macOS 2nd and 3rd line lead IT support engineer, you will be joining a growing team based in Twickenham. You will be working alongside a talented team of other IT support individuals and will: Deal with 2nd and 3rd line support calls on the help desk, this can be remotely or at a client's site Take responsibility for implementing projects and installs Provide industry-leading levels of support to all customers at all times Essential Skills: Strong experiences of macOS and IT support preferably including Jamf skills as the job is predominantly supporting macOS focused environments Experience with OS X server configurations and services A firm foundation on network architecture (DNS/ DHCP, Firewalls, WiFi) PC Setup Experience Good Clear Phone Manner and Presentation Desirable Skills: JAMF Munki Shell Scripting Windows Server Exchange Office 365 or Azure PC Backup and Deployment skills You as a person: Excellent telephone manner Be able to display a good aptitude with problem-solving Be willing to use own initiative and be passionate about new technology Team player and be a support and mentor to more junior engineers Salary: £28,500- £36,000 dependent upon skills and experience plus a good package of benefits. If this is YOU then please do get in touch now! We look forward to receiving your CV and application! Are you a macOS (formerly Mac OSX) or Mac focused IT Technical professional but this role doesn't quite fit? Eligo Recruitment is a leading Mac IT Technical recruitment consultancy specialising in macOS (was Mac OSX) and Cross-platform Mac/PC IT support roles. Roles include 1st, 2nd and 3rd line macOS
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Mac/PC IT Helpdesk Support
Twickenham, London / £26000 - £31000 per annum + benefits package
Mac/PC IT Helpdesk Support A fantastic opportunity for a 2nd line macOS focused IT Support Analyst with predominantly Mac IT support skills (ideally including some Jamf) plus some PC IT support skills ideally too. As macOS 2nd line IT support technician, you will be joining a growing team based in Twickenham. You will be working alongside a talented team of other IT support individuals and will receive support, and training with a view to career progression. As Mac/PC IT Support Analyst you will take calls from existing customers with a view to carrying out first line and second line macOS IT support and Windows IT support to a lesser degree too. It is a busy and fulfilling macOS IT support role (including Jamf) with a multitude of users and technology to deal with. You will: Be the first point of contact for all users Log calls and resolve any issues that may arise closing open tickets to SLAs Provide remote and face-to-face macOS IT support to users Essential Skills: Mac support experience to a decent level. Troubleshooting and installing software/OS Network and Server knowledge. Desirable Skills: PC Server and NAS JAMF or Management systems Office 365 or Azure You as a person: Excellent telephone manner Be able to display a good aptitude with problem-solving Be willing to use own initiative and be passionate about new technology Team player Salary: £26,000- £31,000 dependent upon skills and experience plus a good package of benefits. If this is YOU then please do get in touch now! We look forward to receiving your CV and application! Are you a macOS (formerly Mac OSX) or Mac focused IT Technical professional but this role doesn't quite fit? Eligo are a leading Mac IT Technical recruitment consultancy specialising in macOS (was Mac OSX) and Cross-platform Mac/PC IT support roles. Roles include 1st, 2nd and 3rd line macOS (formerly Mac OSX) and Mac/PC IT support roles, System and Network Administrators, Mac/PC Field Engineers, Mac and Multi-Platform IT Consultants, Jamf Specialists, IT Managers. Please don't hesitate to get in touch with us for a confidential chat about how we can secure you your perfect Mac IT Support role. Anne Rooke - Mac IT Recruitment Specialist
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macOS and Jamf Casper IT Support Engineer
City of London, London / £35000 - £41000 per annum + benefits & travel expenses
Mac OSX and Jamf Casper IT Support Engineer Are you a Senior Mac OSX IT Support Professional with strong in depth hands on Jamf Casper skills and experience? WHAT WILL YOU GET FROM THIS MAC OSX WITH JAMF CASPER ROLE? Working for a well-established, highly reputed and fast growing Apple Mac OSX focused Managed Services Provider (MSP) with a wide range of Mac focused clients … A great opportunity for you to work in a Senior Mac OSX Engineer capacity on interesting projects with clients who might be design or media agencies or larger corporations or institutions. The chance to work with a team of like-minded individuals who are continually driving Mac OSX focused IT forward…. YOUR MAC OSX and JAMF CASPER IT SUPPORT ENGINEER RESPONSIBILITIES? As a perfect fit for Mac IT Support Engineer, you'll be working day-to-day on: Providing IT support for all Mac equipment including system, application, and server issues. Providing technical advice and troubleshooting for end users Completing patching events for customers. Utilising Casper to ensure a standard version level of system and applications across all Macs. Ensure compliance with all service level agreements. Keeping the job ticketing system updated THE SENIOR MAC ENGINEER ROLE FOR YOU? Are you a Senior Mac Engineer with strong Casper skills with a track record of: Excellent OSX desktop and server support skills Experiencing supporting OS X desktop and server across a range of versions Experience supporting common OS X applications such as Adobe Creative Cloud, Microsoft Office, QuarkXpress, Extensis Suitcase Server Strong experience with using and administrating JAMF Casper Experience using terminal commands and simple scripts Great customer relationship skills Experience supporting backup solutions such as Archiware Presstore Good written & verbal communication skills Being flexible and customer solution focused NOT ESSENTIAL BUT …YOU'RE OUR PERFECT SENIOR MAC ENGINEER ROLE IF YOU HAVE: Apple ACTC certification Casper CCT and or CCA Structured networking and cabling experience Are you a Mac OSX focused IT Technical professional but this role doesn't quite fit? Eligo are a leading Mac IT Technical recruitment consultancy specialising in Mac OSX and Cross-platform Mac/PC IT support roles. Roles include 1st, 2nd and 3rd line Mac OSX and Mac/PC IT support roles, System and Network Administrators, Mac/PC Field Engineers, Mac and Multi-Platform IT Consultants, IT Managers, Filemaker Developers. Please don't hesitate to get in touch with us for a confidential chat about how we can secure you your perfect Mac OSX IT role. Anne Rooke - Mac Recruiter - Specialist Mac Recruitment
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Mac Field Engineer
West End, London / £34000 - £40000 per annum + good package
macOS Field Engineer macOS, Windows & Windows Server, Microsoft Office, Adobe Creative Cloud, Routers, switches, wireless access points, Networking (DHCP, DNS, IP addresses, subnet masks), RAID storage, Backup software (CrashPlan, Carbon Copy Cloner, Veeam), Online email hosting (Office 365, G Suite) Are you an established Mac Engineer looking for a new role? A highly successful macOS focused Managed Services Provider is looking for a macOS Field Engineer with proven skills and experience to join their team based in London. This macOS Managed Service Provider works hand in hand with a broad range of companies over London and has built its reputation on the planning and delivery of a range of IT requirements and solutions and providing exceptional customer service. As macOS Field Engineer position you'll be one of the senior Mac Engineers within the team providing day-to-day technical support to clients at their offices across Central London. When not on site, you may also provide additional support on more complex issues to the helpdesk team who will be primarily supporting clients over the phone and via the ticket system. Can you? Understand client IT issues and support requirements and build excellent working relationships with clients. Manage a portfolio of clients and be the main point of contact Excel in self-management, organisation, documentation and self-motivation You MUST have the following: macOS skills and experience Windows & Windows Server experience Third-party software, including Microsoft Office and Adobe Creative Cloud Routers, switches and wireless access points Networking (DHCP, DNS, IP addresses, subnet masks, etc.) RAID storage Backup software (e.g. CrashPlan, Carbon Copy Cloner, Veeam) Online email hosting (Office 365, G Suite) Even better if you have these too: macOS Server Jamf Pro Addigy Workspace ONE QNAP Synology Meraki CAD software such a VectorWorks, AutoCAD and SketchUp Pro If this is YOU then please do get in touch now! We look forward to receiving your CV and application! Are you a macOS (formerly Mac OSX) or Mac focused IT Technical professional but this role doesn't quite fit? Eligo are a leading Mac IT Technical recruitment consultancy specialising in macOS (was Mac OSX) and Cross-platform Mac/PC IT support roles. Roles include 1st, 2nd and 3rd line macOS (formerly Mac OSX) and Mac/PC IT support roles, System and Network Administrators, Mac/PC Field Engineers, Mac and Multi-Platform IT Consultants, Jamf Specialists, IT Managers. Please don't hesitate to get in touch with us for a confidential chat about how we can secure you your perfect Mac IT role. Anne - Mac IT Recruitment Specialist
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Mac IT Field Engineer
London, England / £32000 - £37000 per annum + On application
Are you an established 2nd and 3rd Line Mac Engineer looking for a new role to take your career to the next level? Do you have extensive experience troubleshooting Apple Mac issues with strong macOS IT support skills as well as Windows & Windows Server experience? You need to be good at supporting third-party software, including Microsoft Office and Adobe Creative Cloud too? As a Mac IT Field Engineer, you will know routers, switches and wireless access points as well as networking (DHCP, DNS, IP addresses, subnet masks, etc.). Good on storage too, in particular RAID storage, you must also be able to work with backup software such as Crashplan and Veeam. Key too is experience with and knowledge of Office 365 and G Suite. In brief, you are a Mac Engineer with 2nd and 3rd Line experience who would love to join a talented team based in London. This dynamic growing company is home to a tight-knit and friendly team of engineers and has a supportive management structure that creates a great company culture and an enjoyable working environment. You will support a portfolio of creative companies over London. You must have core values; quality support and exceptional customer service. So, what about the role?... In this 2nd and 3rd Line Mac Engineer position you'll be one of the senior Mac Engineers within the team - with the autonomy and responsibilities of a key consultant and relationship builder with Mac focused client networks. Can you do the following? Essential Technical Skills/Knowledge Troubleshooting Apple Mac issues macOS and iOS device experience Windows & Windows Server experience Third-party software, including Microsoft Office and Adobe Creative Cloud Routers, switches and wireless access points Networking (DHCP, DNS, IP addresses, subnet masks, etc.) RAID storage Backup software (e.g. CrashPlan, Carbon Copy Cloner, Veeam) Online email hosting (Office 365, G Suite) Even better if you also have: macOS Server Jamf Pro Addigy QNAP Synology Meraki CAD software such a VectorWorks, AutoCAD and SketchUp Pro Sounds like you? Then apply now to this 2nd and 3rd Line Mac Engineer position and we will be in touch! Are you a macOS (Mac OSX) focused IT Technical professional but this role doesn't quite fit? Are you looking for Mac IT roles? Eligo are a leading Mac IT Technical recruitment consultancy specialising in macOS (was Mac OSX ) and Cross-platform Mac/PC IT support roles. Roles include 1st, 2nd and 3rd line macOS and Mac/PC IT support roles, System and Network Administrators, Mac/PC Field Engineers, Mac and Multi-Platform IT Consultants, IT Managers, Filemaker Developers. Please don't hesitate to get in touch with us for a confidential chat about how we can secure you your perfect Mac IT support job. Anne Rooke - Mac IT Recruitment Specialist
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Mac IT Systems Engineer
London, England / £43000 - £48000 per annum + Considerable benefits
Prestigious Creative Organisation seeking a macOS focused IT Systems Engineer to work in a creative and a predominately Mac environment. Are you a macOS IT Manager seeking to join a good IT team covering 150 staff across two key London sites plus other smaller sites in the UK. There will be some travel between sites and a driving license is advantageous. Your role as macOS IT Systems Engineer will see you: Providing macOS IT support to users at all levels. Responsible for maintenance and upkeep of backup Infrastructure, including daily backups for applications, Mac laptops, Mac servers, Windows Servers within Azure, and designated backup hardware. Responsible for new starter training and inductions (when required), Maintenance and upkeep of Cisco Meraki systems. Collaborate with IT colleagues to manage global application deployments, or updates to desktop or user applications, either via automation or manually. Ensure adequate stock levels of critical components are checked weekly, and stock related documents updated and ordered. As macOS IT Systems Engineer you will have: Direct responsibility for all user related technical administration issues in London Shared responsibility for the overall management of the niche IT department as a member of the global team. Get in touch with us if you have experience: MAC OSX Server Administration. Windows Server Administration Certification an advantage. Experience and management in using JAMF Pro Mobile Device Management, and/or No-MAD Exposure to NAS Technologies (QNAP) an advantage An understanding of the ITIL Framework an advantage Macintosh OS upgrades, config profile deployment, package deployment essential. Microsoft Office 365 support essential. Adobe application support (Photoshop, In-design etc), an advantage Google suite support is essential (Gmail, G-Storage, G-Docs) Microsoft O365 support is essential (Office Apps, Exchange Online, Teams/SharePoint) Exposure to backup applications/software is an added advantage. Prior experience in supporting 100+ employees an advantage. Good documentation and analytical skills, with a passion for user satisfaction. Mobile Device support (iPhones, iPadss and Macbooks) is essential Good interpersonal skills, with an ability to develop, and enhance relationships with clients and peers. Open Directory / Active Directory exposure is essential Basic networking understanding - DNS, DHCP, TCP/IP management etc is an advantage. If you would like to find out more about this macOS IT Systems Engineer send us your CV and we will be in touch! Are you a macOS focused IT Technical professional but this role doesn't quite fit? Eligo are a leading Mac IT Technical recruitment consultancy specialising in macOS and Cross-platform Mac/PC IT support roles. Roles include 1st, 2nd and 3rd line macOS and Mac/PC IT support roles, System and Network Administrators, Mac/PC Field Engineers, Mac and Multi-Platform IT Consultants, IT Managers, Filemaker Developers. Please don't hesitate to get in touch with us for a confidential chat about how we can secure you your perfect macOS IT role. Anne Rooke - Mac IT Recruitment Specialist
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Mac and PC 1st and 2nd line IT Support
West End, London / £21000 - £25000 per annum + Benefits
macOS and Windows PC - macOS IT Support - Media Agency - London - Helpdesk, email including Outlook, Office 365, Apple Mail, Microsoft Office, iOS support, AV system support, Adobe Creative Cloud, Adobe Creative Suite and Active Directory As macOS and Windows Deskside IT Support Analyst - you will have good knowledge of macOS (Mac OS X) and Windows PC Providing Apple Mac IT Helpdesk and deskside support, PC Windows Helpdesk and deskside support, troubleshooting, and providing Mac and Windows focused IT support for desktop applications including Microsoft Office, MS Office. You will provide some Mac/PC telephone support using remote access aa well as deskside. It is a busy media environment - it is key you have the right personality to fit in with this. You will be working within the Mac/PC IT support team. providing macOS and Windows IT support to busy deadline driven users - it is a fast paced environment and you will provide remote support to those using VPN access. As Apple Mac macOS (was OSX) and Windows PC IT Support Analyst: You should have excellent communication skills Be a keen and a fast learner and be enthusiastic about helping users. The working environment is relaxed but extremely professional, so the successful candidate must be able to operate effectively in a highly creative atmosphere and be a real team player joining the IT team there. Cultural fit is important to success in this role, so you must be proactive and outgoing. As Mac/PC IT Support Analyst you must have good Apple macOS IT and Windows troubleshooting skills, be well organised and able to work under pressure to deadlines in a busy environment. You must be self-motivated and positive with a good deskside manner. You will be helpful to other members of the team and be confident, punctual and reliable. Apple macOS and Windows PC - Mac/PC 2nd line IT Support - Media Agency - Central London - Email including Outlook, Office 365, Apple Mail, Microsoft Office, iOS support, AV system support, Adobe Creative Cloud, Adobe Creative Suite, Active Directory Are you a Mac OSX focused IT Technical professional but this role doesn't quite fit? Eligo are a leading Mac IT Technical recruitment consultancy specialising in macOS (Mac OSX) and Cross-platform Mac/PC IT support roles. Roles include 1st, 2nd and 3rd line macOS and Mac/PC IT support roles, System and Network Administrators, Mac/PC Field Engineers, Mac and Multi-Platform IT Consultants, IT Managers, Filemaker Developers. Please don't hesitate to get in touch with Anne Rooke - Specialist Apple macOS IT Recruiter for a confidential chat about how we can secure you your perfect macOS IT support role.
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Mac Support Analyst
City of London, London / £27000 - £30000 per annum + Excellent benefits
Mac IT Support Analyst Multi-disciplinary creative agency seeks outgoing Mac IT Support Analyst to provide 1st and 2nd line Mac IT support. Mac IT support tasks including: Providing day-to-day IT support, resolving requests in a timely and effective manner Dealing with freelance staff and VPN etc Collaborating on projects to help build their infrastructure Managing the user on-boarding and off-boarding process Ensuring hardware & software assets are tracked Ensuring documentation is kept up to date Monitoring back-ups and assisting with archiving Supporting and resolving issues with printers, phones, video conferencing and AV Liaising with suppliers to keep appropriate equipment stock levels You: You have strong experience of supporting and troubleshooting macOS - 99% macOS environment You have good knowledge of administering G-Suite You have some experience with Apple Business Manager, DEP, VPP and MDM You're comfortable with networking and are familiar with the troubleshooting techniques You maybe have some experience with servers (Windows/Linux) You have a good understanding of user permissions and access rights You have experience of using open source tools You have some scripting skills (e.g. Python, Bash) and are comfortable using the CLI You thrive under pressure You enjoy learning and staying up-to-date with the latest technology trends You can work independently and within a team Are you a macOS focused IT Technical professional but this role doesn't quite fit? Eligo are a leading Mac IT Technical recruitment consultancy specialising in macOS and Cross-platform Mac/PC IT support roles. Roles include 1st, 2nd and 3rdline macOS and Mac/PC IT support roles, System and Network Administrators, Mac/PC Field Engineers, Mac and Multi-Platform IT Consultants, IT Managers, Filemaker Developers. Please don't hesitate to get in touch with Anne Rooke - Specialist Apple macOS IT Recruiter for a confidential chat about how we can secure you your perfect macOS IT role.
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macOS focused Senior System Engineer
West End, London / £44000 - £48000 per annum + Additional benefits
macOS focused Senior System Engineer - Central London An urgent requirement so no notice periods beyond a month regretfully. Remuneration package: £44-48K per annum Are you a first-rate macOS focused senior IT Engineer with Windows skills also? Are you user focused with excellent technical and command line abilities and knowledge built up over a 4+ years career in macOS focused IT support roles? Do you have bash scripting and command line skills and the ability to handle projects as well as day-to-day support ideally in a professional services environment? Are your communication, organisation and documentation skills second to none and complement your macOS IT skills? Do you understand network protocols and firewalls? If you answered yes to the majority of the bullet points above then we'd love to speak with you. As macOS Senior Systems Engineer you must be seeking a permanent role and available within a month of handing in your notice as there is an urgent need to get someone on board as soon as possible for this particular role. Working within a team of three there will be times when you are steering the ship within this dynamic and interesting company of approximately 70 professional senior staff in Central London. Key requirements: macOS senior IT skills Flexibility and an openness to do basic support as well as more senior IT tasks. Command line and bash scripting skills Directory services experience If you would like to hear more about this macOS Senior IT Engineer position please apply now, sending us your CV. If you seem like you have the experience needed, we will get in touch as soon as possible. Are you a macOS IT Technical professional but this macOS Senior IT Engineer role doesn't quite fit? Anne Rooke at Eligo is a leading Mac IT Technical Recruitment Consultant specialising in macOS and Cross-platform Mac/PC IT support roles. Mac IT jobs include 1st, 2nd and 3rd line macOS (formerly Mac OSX) and Mac/PC IT support roles, System and Network Administrators, Mac/PC Field Engineers, Mac and Multi-Platform IT Consultants, IT Managers, Filemaker Developers. We have roles dealing with Mac, Windows, JAMF, SCCM and Creative agency software. Please don't hesitate to get in touch with us for a confidential chat about how we can secure you your perfect macOS (formerly Mac OSX) IT role. Anne Rooke - Mac Recruitment Specialist for Mac IT jobs at Eligo, a macOS Specialist Recruitment Agency