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Senior Mac OSX and Technical Recruiter, otherwise known as 'Annie Mac'
Anne Rooke
Senior Mac OSX and Technical Recruitment Consultant
Specialises in :
IT and Apple Mac OSX recruitment for junior bench technicians, 1st, 2nd and 3rd line Apple Mac OSX and Mac/PC IT support roles, through to System and Network Administrators, Mac and Mac/PC Field Engineers, Mac and Multi-Platform IT Consultants, IT Managers, Filemaker Developers, and IT Directors.
Background and experience :
I'm a specialist Mac-focused IT Senior Recruitment Consultant with over 8 years of experience within the sector. I supply candidates from junior bench technicians, 1st, 2nd and 3rd line Apple Mac OSX and Mac/PC IT support roles, through to System and Network Administrators, Mac and Mac/PC Field Engineers, Mac and Multi-Platform IT Consultants, IT Managers, Filemaker Developers and IT Directors.
I specialise in the Mac OSX technical sector, but candidates and positions are rarely exclusively Mac, they invariably include some degree of Windows, Linux or Unix together with other skills and applications, for example, Adobe, VMware, Casper Suite, Final Cut Pro, in a variety of different IT technical environments.
I recruit for a wide range of clients – broadly speaking anyone who is running Macs within their IT network or infrastructure or who themselves provide IT support services to their own client base. I regularly provide both temporary contractors and permanent Mac OSX and multi-platform IT technical staff to media clients including independent and group agencies specialising in advertising, digital, post-production and broadcast. I am also very experienced in supplying IT employees to many publishing environments as well as schools, Universities and colleges and other education providers, financial institutions and Specialist IT Service providers including those who are specifically Apple focused and Apple Authorised.
Interesting fact about me:
A huge fan of both live music and comedy gigs, though generally not at the same time except for the time I went to a “Bad Shepherds” gig even managing to have my picture taken with the very funny and musical Adrian Edmondson! Very much a seaside and warm weather girl at heart, I adore the coast and have been known to dip my toe in the water with both surfing and water-skiing.
Anne's jobs
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macOS IT Support Analyst
City of London, London / £25000 - £35000 per annum + Benefits
macOS IT first and Second line support roles Location: London Salary: £25-35K per annum dependent upon skills and experience Contract: Full Time, Permanent Are you a macOS IT whizz looking to take your skills to the next level, providing Mac support for an exciting financial company? We're looking for two talented individuals who know their way around the Mac platform to provide 1st and 2nd line Mac IT Support and are ready to join a proactive, close knit team. Love Mac IT Support? You'll love the role, and you'll love the company. You in turn must be user focused, have great communication skills and be a team player - you will be supporting VIPs and C-level executives who need help and training so you need to have the a friendly demeanour and an excellent deskside manner. You must be outgoing and live and breathe exemplary customer service skills and have a passion for problem solving and thinking on your feet! Nothing is too much trouble and you always go the extra mile. In turn you will receive great training, mentoring and regular and generous salary reviews. So please do apply for these exciting roles if: You're well-experienced in providing macOS focused IT Support and able to communicate that knowledge to individuals at all levels. Are proficient in macOS troubleshooting and support, Adobe Creative Cloud, Microsoft Office Can support online email hosting (Office 365, G Suite) You are a planner and prioritise your own workload effectively and quickly respond to requests You have a high level of analytical thinking and the ability to troubleshoot issues quickly, as well as identifying potential issues before they arise. You can work independently, are organised, have common sense and can prioritise Make us excited. You've worked with one or more of the following before: Meraki, Windows, Mac or Windows Server You're on the ball with new tech, learning quickly, and relating to our market place and customers. If you think our macOS IT support roles sounds like the perfect role for you, send us your CV today. We're looking forward to hearing from you! Are you a macOS IT Engineer but this role doesn't quite fit? Eligo Recruitment are a leading IT Technical consultancy specialising in support and engineer jobs including Mac IT Support jobs, Desktop Engineer jobs, Apple Mac jobs, and 2nd line Mac Support roles. Please don't hesitate to get in touch with Anne Rooke - Mac IT Recruitment Specialist for a confidential chat about how we can secure you your perfect macOS IT Technical Job.
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macOS IT Helpdesk
City of London, London / £20000 - £28000 per annum + Benefits
Apple Mac OS IT Helpdesk - macOS Location: London Salary: £20-28K per annum dependent upon skills and experience Contract: Full Time, Permanent Are you a macOS IT whizz looking to take your skills to the next level, providing Mac support for an ever-growing Mac focused cross-platform IT support company with a great reputation? We're looking for two talented individuals who know their way around the Mac platform to provide 1st and 2nd line Mac IT Support level and is ready to join a proactive, close knit team. Love Mac IT Support? You'll love the role, and you'll love our company. You in turn must be customer focused, have great communication skills and be a team player - we are a great team and we can't wait for you to join us! A bit more about us: Specialists in macOS focused cross-platform IT support, we work with an extensive portfolio of creative clients of all shapes and sizes predominantly across London. We love what we do, and it appears our many loyal and long standing customers do too, as our ongoing success means we're looking for a Mac IT Engineer just like you. We live and breathe exemplary customer service skills and have a passion for problem solving and thinking on our feet! We have a consistent and efficent helpdesk and a great reputation we are proud of; our management team is inspiring, approachable and supportive - great training, mentoring and regular and generous salary reviews bear reference to how good it is to work here. So what makes our perfect El Capitan? Let's start with the basics. You're well-experienced in providing macOS focused IT Support and able to communicate that knowledge to individuals at all levels. macOS troubleshooting and support, Adobe Creative Cloud, Microsoft Office Your internet and ISP troubleshooting experience keeps everyone happy and connected Online email hosting (Office 365, G Suite) You'll provide onsite, telephone and remote technical support to our clients. You are a planner and prioritise your own workload effectively and quickly respond to changing client needs. You have a high level of analytical thinking and the ability to troubleshoot issues quickly, as well as identifying potential issues before they arise. You can work independently, are organised, have common sense and can prioritise Make us excited. You've worked with one or more of the following before: Meraki, Windows, Mac or Windows Server You're on the ball with new tech, learning quickly, and relating to our market place and customers. OK, so what have we got to offer you? First, the opportunity to be an integral part of our business, taking a key role roles in macOS IT Support working with a diverse and loyal client base. We offer a genuinely supportive and nurturing workplace. Our appreciation and support towards your talent will show, and in turn, we think you'll show the same to your colleagues and customers alike. Of course, there's the salary. We can talk more about that when you come to see us, but it's extremely competitive. We also love to offer other bonuses, perks and much coveted Geek training to our best as well! OK, so that's us - now over to you If you think our macOS IT Helpdesk role sounds like the perfect role for you, and you'd like to join us here, send us your CV today. We're looking forward to hearing from you! *We are advertising this role on behalf of the company Are you a macOS IT Engineer but this role doesn't quite fit? Eligo Recruitment are a leading IT Technical consultancy specialising in support and engineer jobs including Mac IT Support jobs, Desktop Engineer jobs, Apple Mac jobs, and 2nd line Mac Support roles. Please don't hesitate to get in touch with Anne Rooke - Mac IT Recruitment Specialist for a confidential chat about how we can secure you your perfect macOS IT Technical Job.
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Senior macOS Engineer
City of London, London / £33000 - £40000 per annum + Additional benefits
Senior Mac Engineer - macOS Mac focused IT Services Provider (MSP) Are you a macOS IT Specialist? Senior macOS IT Engineer sought for a fast growing macOS focused IT Service provider to support a broad range of creative clients in the London - remote support and some on-site. We are seeking an established macOS Engineer able to be a senior Mac Engineer within the team - taking the lead, able to spearhead projects and be a key Consultant and relationship builder with Mac focused client networks. This is a great role for a Senior Mac Engineer ideally with MSP or AASP experience who wishes to take the lead, grow their technical skills, work within an established friendly team. You are likely to be Apple Certified with Mac Certifications such as ACSP but if you have extensive experience on the macOS platform but no Mac certifications then you will be supported and excouraged to sit these. Can you? Support macOS to a senior level with a range of clients Support macOS Server Support Windows Server - virtual and physical Online email hosting - Office 365, G Suite Support WAN and LAN connectivity: Routers, Firewalls and Security Networking - DHCP, DNS, IP addresses Third-party software, including Microsoft Office and Adobe Creative Cloud Meraki Jamf Pro Okta, Blue jeans, Zoom conferencing MDM If you would like to find out more about this Senior Mac IT Engineer, send us your CV or email anne@eligo.co.uk and we will be in touch! Are you a macOS focused IT Technical professional but this role doesn't quite fit? Eligo are a leading macOS IT Technical recruitment consultancy specialising in macOS and Cross-platform Mac/PC IT support roles. Roles include 1st, 2nd and 3rd line macOS and Mac/PC IT support roles, System and Network Administrators, Mac/PC Field Engineers, Mac and Multi-Platform IT Consultants, IT Managers, Filemaker Developers. Please don't hesitate to get in touch with us for a confidential chat about how we can secure you your perfect macOS IT role. Anne Rooke - Mac IT Recruitment Specialist Call 0208 944 4186 or Email emilyd@eligo.co.uk
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Mac Project Engineer
City of London, London / £35000 - £42000 per annum + On application
Are you an established 3rd Line Mac Engineer looking for an exciting new role to take your career to the next level? We are seeking a macOS focused Project Engineer with a proven skills and experience to join a dynamic team based in London. As macOS Project Engineer you will be planning and delivering of a range of IT requirements and solutions and providing exceptional customer service. So, what about the role? As an experienced Apple Mac Project Engineer you will be based predominantly in one expanding client's office in the city. This is a hugely exciting opportunity to be involved in the setting up of state of the art technology from scratch and having key and senior involvement in IT projects. This role involves speaking to the client to gain an understanding of their requirements, recommending solutions which meet their needs and fit within the budget. Then planning the project delivery and executing the project after which you'll review the implementation. When not working on projects, the role provides additional support to the team on more complex issues. The job holder needs to have significant experience as an Apple Mac engineer and should be ideally able to demonstrate a broad range of experience, e.g. networking, storage solutions, servers, device management systems. This role requires you to be highly organised in order to plan and prioritise your own workload. The job holder also needs experience of delivering excellent customer service, alongside high levels of self-motivation and a desire to learn. Can you? Understand client IT requirements and recommend solutions which meet needs within budget Plan, deliver and review IT projects Plan and deliver networking, storage solutions, MDM Excel in self management, organisation, documentation and self-motivation You will be responsible for the end-to-end management of an IT project. From the initial contact with the client, scoping requirements, developing proposals and costings, planning and executing the delivery, conducting a post-implementation review, including a review of whether the project has generated the required level of income in relation to time-spent. You MUST have the following? macOS skills and experience Windows & Windows Server experience Third-party software, including Microsoft Office and Adobe Creative Cloud Routers, switches and wireless access points Networking (DHCP, DNS, IP addresses, subnet masks, etc.) RAID storage Backup software (e.g. CrashPlan, Carbon Copy Cloner, Veeam) Online email hosting (Office 365, G Suite) Mobile Device Management Platforms Identity Management (JumpCloud, Okta) Even better if you have these too: Project Management Networking macOS Server Jamf Pro Addigy Workspace ONE QNAP Synology Meraki CAD software such a VectorWorks, AutoCAD and SketchUp Pro If this is YOU then please do get in touch now! We look forward to receiving your CV and application! Are you a macOS focused IT Technical professional but this role doesn't quite fit? Eligo are a leading Mac IT Technical recruitment consultancy specialising in macOS (formerly Mac OSX) and Cross-platform Mac/PC IT support roles. Roles include 1st, 2nd and 3rd line macOS and Mac/PC IT support roles, System and Network Administrators, Mac/PC Field Engineers, Mac and Multi-Platform IT Consultants, IT Managers. Please don't hesitate to get in touch with us for a confidential chat about how we can secure you your perfect macOS IT role. Anne Rooke - Mac Recruitment Specialist
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Senior System Administrator (LAMP)
West End, London / £45000 - £50000 per annum + Pro-rata
Senior System Administrator/Infrastructure Engineer - 3 months fixed term - may be further renewed - up to £50K per annum pro-rata - Windows server, LAMP, Linux, Apache, MySql, PHP, AWS, Azure, VMware Vsphere Working within a dynamic team and reporting to the Network Manager you need strong Windows Server/infrastructure and back end skills. VMware vsphere plus moving from physical servers to an AWS/Azure environment. Key requirements are general domain controllers, print servers, web servers, plus you need to be handy with LAMP stack - Linux, Apache, MySql, PHP. We are keen to hear from you! Are you a macOS (formerly Mac OSX) or Mac and Jamf focused IT Technical professional but this role doesn't quite fit? Eligo are a leading Mac IT Technical recruitment consultancy specialising in macOS (was Mac OSX) and Cross-platform Mac/PC IT support roles. Roles include 1st, 2nd and 3rd line macOS (formerly Mac OSX) and Mac/PC IT support roles, System and Network Administrators, Mac/PC Field Engineers, Mac and Multi-Platform IT Consultants, Jamf Specialists, IT Managers. Please don't hesitate to get in touch with us for a confidential chat about how we can secure you your perfect Mac IT role. Anne - Mac IT Recruitment Specialist
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AWS and Azure Cloud Engineer
West End, London / £45000 - £50000 per annum + Pro rata
AWS/Azure Cloud Engineer - 3 months fixed term - may be further renewed - up to £50K per annum pro-rata Working within a dynamic team and reporting to the Network Manager - as an AWS Cloud Engineer you will be doing the legwork in setting up AWS alongside Azure and building infrastructure. An experience IT Cloud Engineer, you must be hands on with AWS and ideally have strong Azure skills and experience too. We are keen to hear from you! Are you a macOS (formerly Mac OSX) or Mac and Jamf focused IT Technical professional but this role doesn't quite fit? Eligo are a leading Mac IT Technical recruitment consultancy specialising in macOS (was Mac OSX) and Cross-platform Mac/PC IT support roles. Roles include 1st, 2nd and 3rd line macOS (formerly Mac OSX) and Mac/PC IT support roles, System and Network Administrators, Mac/PC Field Engineers, Mac and Multi-Platform IT Consultants, Jamf Specialists, IT Managers. Please don't hesitate to get in touch with us for a confidential chat about how we can secure you your perfect Mac IT role. Anne - Mac IT Recruitment
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Mac IT Support Engineer
West End, London / £32000 - £42000 per annum + good package
Mac focused Senior System and Support Analyst - London - circa £32-42K per annum Are you a macOS focused Mac/PC IT Support Analyst? Mac support, Mac Server, Open Directory, Outlook, Command line, Bash scripting, Presstore, DNS/DHCP Experience of providing support preferably in a professional services environment Must be familiar with OSX Server, Open Directory and MAC administration Must have networking experience, including VPN configuration, Email set up and DNS/DHCP Must have a track record of being able to work alongside all levels of users Ideally scripting and command line skills Must have a flexible approach to task and working hours Must be very helpful and open to assisting - good soft skills. Joining an existing team of two, you will be providing day to day support for 60 or so users. Plus a macOS focused network. The company is a dynamic environment of talented individuals who are all pretty proficient in IT. The overall split is about 90 % Mac and 10 % PC. Other tasks will include researching and assisting with special projects including an office move - you will be actively involved in the planning and execution of this move. You will have strong macOS and networking skills to work alongside the IT Manager - good Open Directory, command line and bash scripting skills (Python would also be an added bonus). This is a 1st to 3rd line role - your role covers anything from basic support through to networking queries, switches, scripting and command line. This is a "roll your sleeves up and not be too precious to do anything" type of hands-on role. We are keen to hear from you! Are you a macOS (formerly Mac OSX) or Mac and Jamf focused IT Technical professional but this role doesn't quite fit? Eligo are a leading Mac IT Technical recruitment consultancy specialising in macOS (was Mac OSX) and Cross-platform Mac/PC IT support roles. Roles include 1st, 2nd and 3rd line macOS (formerly Mac OSX) and Mac/PC IT support roles, System and Network Administrators, Mac/PC Field Engineers, Mac and Multi-Platform IT Consultants, Jamf Specialists, IT Managers. Please don't hesitate to get in touch with us for a confidential chat about how we can secure you your perfect Mac IT role. Anne - Mac IT Recruitment Specialist
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Mac Field Engineer
West End, London / £34000 - £40000 per annum + good package
macOS Field Engineer macOS, Windows & Windows Server, Microsoft Office, Adobe Creative Cloud, Routers, switches, wireless access points, Networking (DHCP, DNS, IP addresses, subnet masks), RAID storage, Backup software (CrashPlan, Carbon Copy Cloner, Veeam), Online email hosting (Office 365, G Suite) Are you an established Mac Engineer looking for a new role? A highly successful macOS focused Managed Services Provider is looking for a macOS Field Engineer with proven skills and experience to join their team based in London. This macOS Managed Service Provider works hand in hand with a broad range of companies over London and has built its reputation on the planning and delivery of a range of IT requirements and solutions and providing exceptional customer service. As macOS Field Engineer position you'll be one of the senior Mac Engineers within the team providing day-to-day technical support to clients at their offices across Central London. When not on site, you may also provide additional support on more complex issues to the helpdesk team who will be primarily supporting clients over the phone and via the ticket system. Can you? Understand client IT issues and support requirements and build excellent working relationships with clients. Manage a portfolio of clients and be the main point of contact Excel in self-management, organisation, documentation and self-motivation You MUST have the following: macOS skills and experience Windows & Windows Server experience Third-party software, including Microsoft Office and Adobe Creative Cloud Routers, switches and wireless access points Networking (DHCP, DNS, IP addresses, subnet masks, etc.) RAID storage Backup software (e.g. CrashPlan, Carbon Copy Cloner, Veeam) Online email hosting (Office 365, G Suite) Even better if you have these too: macOS Server Jamf Pro Addigy Workspace ONE QNAP Synology Meraki CAD software such a VectorWorks, AutoCAD and SketchUp Pro If this is YOU then please do get in touch now! We look forward to receiving your CV and application! Are you a macOS (formerly Mac OSX) or Mac focused IT Technical professional but this role doesn't quite fit? Eligo are a leading Mac IT Technical recruitment consultancy specialising in macOS (was Mac OSX) and Cross-platform Mac/PC IT support roles. Roles include 1st, 2nd and 3rd line macOS (formerly Mac OSX) and Mac/PC IT support roles, System and Network Administrators, Mac/PC Field Engineers, Mac and Multi-Platform IT Consultants, Jamf Specialists, IT Managers. Please don't hesitate to get in touch with us for a confidential chat about how we can secure you your perfect Mac IT role. Anne - Mac IT Recruitment Specialist
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Mac Project Engineer
London, England / £35000 - £42000 per annum + On application
Are you an established 3rd Line Mac Engineer looking for a new role to take your career to the next level? A highly successful macOS focused Managed Services Provider is looking for a macOS focused Project Engineer with a proven skills and experience to join their team based in London. This dynamic and growing company is home to a tight-knit and friendly team of engineers and has a supportive management structure that creates a great company culture and an enjoyable working environment. On the support front, this macOS Managed Service Provider works hand in hand with a broad range of companies over London and has built its reputation on the planning and delivery of a range of IT requirements and solutions and providing exceptional customer service. So, what about the role? In this macOS focused Project Engineer position you'll be one of the senior Mac Engineers within the team - with the autonomy and responsibilities of a key consultant and relationship builder with Mac focused client networks. Can you? Understand client IT requirements and recommend solutions which meet needs within budget Plan, deliver and review IT projects Plan and deliver networking, storage solutions, MDM Excel in self management, organisation, documentation and self-motivation You will be responsible for the end-to-end management of an IT project. From the initial contact with the client, scoping requirements, developing proposals and costings, planning and executing the delivery, conducting a post-implementation review, including a review of whether the project has generated the required level of income in relation to time-spent. You MUST have the following? macOS skills and experience Windows & Windows Server experience Third-party software, including Microsoft Office and Adobe Creative Cloud Routers, switches and wireless access points Networking (DHCP, DNS, IP addresses, subnet masks, etc.) RAID storage Backup software (e.g. CrashPlan, Carbon Copy Cloner, Veeam) Online email hosting (Office 365, G Suite) Mobile Device Management Platforms Identity Management (JumpCloud, Okta) Even better if you have these too: Project Management Networking macOS Server Jamf Pro Addigy Workspace ONE QNAP Synology Meraki CAD software such a VectorWorks, AutoCAD and SketchUp Pro If this is YOU then please do get in touch now! We look forward to receiving your CV and application! Are you a macOS focused IT Technical professional but this role doesn't quite fit? Eligo are a leading Mac IT Technical recruitment consultancy specialising in macOS (formerly Mac OSX) and Cross-platform Mac/PC IT support roles. Roles include 1st, 2nd and 3rd line macOS and Mac/PC IT support roles, System and Network Administrators, Mac/PC Field Engineers, Mac and Multi-Platform IT Consultants, IT Managers. Please don't hesitate to get in touch with us for a confidential chat about how we can secure you your perfect macOS IT role. Anne Rooke - Mac Recruitment Specialist
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macOS and Jamf Casper IT Support Engineer
City of London, London / £35000 - £41000 per annum + benefits & travel expenses
Mac OSX and Jamf Casper IT Support Engineer Are you a Senior Mac OSX IT Support Professional with strong in depth hands on Jamf Casper skills and experience? WHAT WILL YOU GET FROM THIS MAC OSX WITH JAMF CASPER ROLE? Working for a well-established, highly reputed and fast growing Apple Mac OSX focused Managed Services Provider (MSP) with a wide range of Mac focused clients … A great opportunity for you to work in a Senior Mac OSX Engineer capacity on interesting projects with clients who might be design or media agencies or larger corporations or institutions. The chance to work with a team of like-minded individuals who are continually driving Mac OSX focused IT forward…. YOUR MAC OSX and JAMF CASPER IT SUPPORT ENGINEER RESPONSIBILITIES? As a perfect fit for Mac IT Support Engineer, you'll be working day-to-day on: Providing IT support for all Mac equipment including system, application, and server issues. Providing technical advice and troubleshooting for end users Completing patching events for customers. Utilising Casper to ensure a standard version level of system and applications across all Macs. Ensure compliance with all service level agreements. Keeping the job ticketing system updated THE SENIOR MAC ENGINEER ROLE FOR YOU? Are you a Senior Mac Engineer with strong Casper skills with a track record of: Excellent OSX desktop and server support skills Experiencing supporting OS X desktop and server across a range of versions Experience supporting common OS X applications such as Adobe Creative Cloud, Microsoft Office, QuarkXpress, Extensis Suitcase Server Strong experience with using and administrating JAMF Casper Experience using terminal commands and simple scripts Great customer relationship skills Experience supporting backup solutions such as Archiware Presstore Good written & verbal communication skills Being flexible and customer solution focused NOT ESSENTIAL BUT …YOU'RE OUR PERFECT SENIOR MAC ENGINEER ROLE IF YOU HAVE: Apple ACTC certification Casper CCT and or CCA Structured networking and cabling experience Are you a Mac OSX focused IT Technical professional but this role doesn't quite fit? Eligo are a leading Mac IT Technical recruitment consultancy specialising in Mac OSX and Cross-platform Mac/PC IT support roles. Roles include 1st, 2nd and 3rd line Mac OSX and Mac/PC IT support roles, System and Network Administrators, Mac/PC Field Engineers, Mac and Multi-Platform IT Consultants, IT Managers, Filemaker Developers. Please don't hesitate to get in touch with us for a confidential chat about how we can secure you your perfect Mac OSX IT role. Anne Rooke - Mac Recruiter - Specialist Mac Recruitment
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Mac System Administrator
West End, London / £40000 - £45000 per annum + Excellent benefits
macOS System Administrator macOS, Windows Server, VMware ESXi, Active Directory, DNS and DHCP, JSS, Jamf, Office 365, Bash scripting, shell scripting Are you a 3rd line Systems Administrator? Are you able to be the lead System Administrator within this dynamic media company? You must have solid and proven System Administrator skills in the following: Windows Server 2008, 2012 & 2016 macOS JSS (Jamf) VMware ESXi Active Directory DNS, DHCP and networking Firewalls and LAN switches Office 365 Bash scripting or shell scripting Backups You must be highly proficient with Windows Server and VMware ESXi servers. If you have not done Jamf then this is not necessarily going to preclude you as this role involves Jamf but is not a heavily Jamf focused role so this would be something you could be taught quickly and pick up. You will be providing 3rd line IT support but also help out and mentor the 2nd line team as required when things are hectic! This is an amazing opportunity within one of the most exciting and best agency environments in Central London. If that's you then apply now to this macOS System Administration position and we will be in touch! Are you a macOS focused IT Technical professional but this role doesn't quite fit? Eligo are a leading Mac IT Technical recruitment consultancy specialising in macOS (formerly Mac OSX) and Cross-platform Mac/PC IT support roles. Roles include 1st, 2nd and 3rd line macOS and Mac/PC IT support roles, System and Network Administrators, Mac/PC Field Engineers, Mac and Multi-Platform IT Consultants, IT Managers. Please don't hesitate to get in touch with us for a confidential chat about how we can secure you your perfect macOS IT role. Anne - Mac Recruitment Specialist
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Technical Operations Manager
City of London, London / £25000 - £30000 per annum + Excellent benefits
Technical Operations Manager To £30K plus benefits. Working for a dynamic macOS focused IT Services provider you are the key to ensuring that excellent service is delivered to clients at all times. Based in great offices near Holborn, you will be providing a mix of first line macOS IT support and operations and administrative duties. You will be coordinating things for the Mac Engineers and consultants and dealing with clients to ensure that all runs smoothly in the office at all times! Duties range from coordinating response to clients (dispatch), managing engineers' diaries, invoicing and credit control to onboarding new clients and managing suppliers. You need to be able to demonstrate exemplary customer service skills and have a passion for problem solving and thinking on your feet. Your role: · Coordinating technical support - managing all inbound enquiries and monitoring Zendesk for new support requests and maintaining an overview of tickets to ensure these are being responded to by the IT team. · Accounting & Bookkeeping - bank reconciliation and invoicing/accounts payable/credit control/expenses/payroll change admin · Ordering for clients - quotes/orders/managing suppliers · Onboarding Clients - issuing contracts/client documentation · Premises Management - keys/insurances/asset list/general facilities management including cleaner and supplies · Ad Hoc HR admin · General Office admin - stationary and supplies/diary and travel management You should ideally have previous experience in a similar administrative or operations role and be able to provide first line macOS IT support. Plus you should be financially literate with excellent communication and organisation skills. Are you a macOS focused IT Technical professional but this role doesn't quite fit? Eligo are a leading Mac IT Technical recruitment consultancy specialising in macOS (formerly Mac OSX) and Cross-platform Mac/PC IT support roles. Roles include 1st, 2nd and 3rd line macOS and Mac/PC IT support roles, System and Network Administrators, Mac/PC Field Engineers, Mac and Multi-Platform IT Consultants, IT Managers. Please don't hesitate to get in touch with us for a confidential chat about how we can secure you your perfect macOS IT role. Anne - Mac Recruitment Specialist