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Senior Mac OSX and Technical Recruiter, otherwise known as 'Annie Mac'
Anne Rooke
Senior Mac OSX and Technical Recruitment Consultant
Specialises in :
IT and Apple Mac OSX recruitment for junior bench technicians, 1st, 2nd and 3rd line Apple Mac OSX and Mac/PC IT support roles, through to System and Network Administrators, Mac and Mac/PC Field Engineers, Mac and Multi-Platform IT Consultants, IT Managers, Filemaker Developers, and IT Directors.
Background and experience :
I'm a specialist Mac-focused IT Senior Recruitment Consultant with over 8 years of experience within the sector. I supply candidates from junior bench technicians, 1st, 2nd and 3rd line Apple Mac OSX and Mac/PC IT support roles, through to System and Network Administrators, Mac and Mac/PC Field Engineers, Mac and Multi-Platform IT Consultants, IT Managers, Filemaker Developers and IT Directors.
I specialise in the Mac OSX technical sector, but candidates and positions are rarely exclusively Mac, they invariably include some degree of Windows, Linux or Unix together with other skills and applications, for example, Adobe, VMware, Casper Suite, Final Cut Pro, in a variety of different IT technical environments.
I recruit for a wide range of clients – broadly speaking anyone who is running Macs within their IT network or infrastructure or who themselves provide IT support services to their own client base. I regularly provide both temporary contractors and permanent Mac OSX and multi-platform IT technical staff to media clients including independent and group agencies specialising in advertising, digital, post-production and broadcast. I am also very experienced in supplying IT employees to many publishing environments as well as schools, Universities and colleges and other education providers, financial institutions and Specialist IT Service providers including those who are specifically Apple focused and Apple Authorised.
Interesting fact about me:
A huge fan of both live music and comedy gigs, though generally not at the same time except for the time I went to a “Bad Shepherds” gig even managing to have my picture taken with the very funny and musical Adrian Edmondson! Very much a seaside and warm weather girl at heart, I adore the coast and have been known to dip my toe in the water with both surfing and water-skiing.
Anne's jobs
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Mac IT Systems Engineer
London, England / £43000 - £48000 per annum + Considerable benefits
Prestigious Creative Organisation seeking a macOS focused IT Systems Engineer to work in a creative and a predominately Mac environment. Are you a macOS IT Manager seeking to join a good IT team covering 150 staff across two key London sites plus other smaller sites in the UK. There will be some travel between sites and a driving license is advantageous. Your role as macOS IT Systems Engineer will see you: Providing macOS IT support to users at all levels. Responsible for maintenance and upkeep of backup Infrastructure, including daily backups for applications, Mac laptops, Mac servers, Windows Servers within Azure, and designated backup hardware. Responsible for new starter training and inductions (when required), Maintenance and upkeep of Cisco Meraki systems. Collaborate with IT colleagues to manage global application deployments, or updates to desktop or user applications, either via automation or manually. Ensure adequate stock levels of critical components are checked weekly, and stock related documents updated and ordered. As macOS IT Systems Engineer you will have: Direct responsibility for all user related technical administration issues in London Shared responsibility for the overall management of the niche IT department as a member of the global team. Get in touch with us if you have experience: MAC OSX Server Administration. Windows Server Administration Certification an advantage. Experience and management in using JAMF Pro Mobile Device Management, and/or No-MAD Exposure to NAS Technologies (QNAP) an advantage An understanding of the ITIL Framework an advantage Macintosh OS upgrades, config profile deployment, package deployment essential. Microsoft Office 365 support essential. Adobe application support (Photoshop, In-design etc), an advantage Google suite support is essential (Gmail, G-Storage, G-Docs) Microsoft O365 support is essential (Office Apps, Exchange Online, Teams/SharePoint) Exposure to backup applications/software is an added advantage. Prior experience in supporting 100+ employees an advantage. Good documentation and analytical skills, with a passion for user satisfaction. Mobile Device support (iPhones, iPadss and Macbooks) is essential Good interpersonal skills, with an ability to develop, and enhance relationships with clients and peers. Open Directory / Active Directory exposure is essential Basic networking understanding - DNS, DHCP, TCP/IP management etc is an advantage. If you would like to find out more about this macOS IT Systems Engineer send us your CV and we will be in touch! Are you a macOS focused IT Technical professional but this role doesn't quite fit? Eligo are a leading Mac IT Technical recruitment consultancy specialising in macOS and Cross-platform Mac/PC IT support roles. Roles include 1st, 2nd and 3rd line macOS and Mac/PC IT support roles, System and Network Administrators, Mac/PC Field Engineers, Mac and Multi-Platform IT Consultants, IT Managers, Filemaker Developers. Please don't hesitate to get in touch with us for a confidential chat about how we can secure you your perfect macOS IT role. Anne Rooke - Mac IT Recruitment Specialist
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Mac IT Field Engineer
London, England / £32000 - £37000 per annum + On application
Are you an established 2nd and 3rd Line Mac Engineer looking for a new role to take your career to the next level? Do you have extensive experience troubleshooting Apple Mac issues with strong macOS IT support skills as well as Windows & Windows Server experience? You need to be good at supporting third-party software, including Microsoft Office and Adobe Creative Cloud too? As a Mac IT Field Engineer, you will know routers, switches and wireless access points as well as networking (DHCP, DNS, IP addresses, subnet masks, etc.). Good on storage too, in particular RAID storage, you must also be able to work with backup software such as Crashplan and Veeam. Key too is experience with and knowledge of Office 365 and G Suite. In brief, you are a Mac Engineer with 2nd and 3rd Line experience who would love to join a talented team based in London. This dynamic growing company is home to a tight-knit and friendly team of engineers and has a supportive management structure that creates a great company culture and an enjoyable working environment. You will support a portfolio of creative companies over London. You must have core values; quality support and exceptional customer service. So, what about the role?... In this 2nd and 3rd Line Mac Engineer position you'll be one of the senior Mac Engineers within the team - with the autonomy and responsibilities of a key consultant and relationship builder with Mac focused client networks. Can you do the following? Essential Technical Skills/Knowledge Troubleshooting Apple Mac issues macOS and iOS device experience Windows & Windows Server experience Third-party software, including Microsoft Office and Adobe Creative Cloud Routers, switches and wireless access points Networking (DHCP, DNS, IP addresses, subnet masks, etc.) RAID storage Backup software (e.g. CrashPlan, Carbon Copy Cloner, Veeam) Online email hosting (Office 365, G Suite) Even better if you also have: macOS Server Jamf Pro Addigy QNAP Synology Meraki CAD software such a VectorWorks, AutoCAD and SketchUp Pro Sounds like you? Then apply now to this 2nd and 3rd Line Mac Engineer position and we will be in touch! Are you a macOS (Mac OSX) focused IT Technical professional but this role doesn't quite fit? Are you looking for Mac IT roles? Eligo are a leading Mac IT Technical recruitment consultancy specialising in macOS (was Mac OSX ) and Cross-platform Mac/PC IT support roles. Roles include 1st, 2nd and 3rd line macOS and Mac/PC IT support roles, System and Network Administrators, Mac/PC Field Engineers, Mac and Multi-Platform IT Consultants, IT Managers, Filemaker Developers. Please don't hesitate to get in touch with us for a confidential chat about how we can secure you your perfect Mac IT support job. Anne Rooke - Mac IT Recruitment Specialist
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Senior macOS Engineer
City of London, London / £33000 - £42000 per annum + Additional benefits
Senior Mac Engineer - macOS Mac focused IT Services Provider (MSP) Are you a macOS IT Specialist? Senior macOS IT Engineer sought for a fast growing macOS focused IT Service provider to support a broad range of creative clients in the London - remote support and some on-site. We are seeking an established macOS Engineer able to be a senior Mac Engineer within the team - taking the lead, able to spearhead projects and be a key Consultant and relationship builder with Mac focused client networks. This is a great role for a Senior Mac Engineer ideally with MSP or AASP experience who wishes to take the lead, grow their technical skills, work within an established friendly team. You are likely to be Apple Certified with Mac Certifications such as ACSP but if you have extensive experience on the macOS platform but no Mac certifications then you will be supported and excouraged to sit these. Can you? Support macOS to a senior level with a range of clients Support macOS Server Support Windows Server - virtual and physical Online email hosting - Office 365, G Suite Support WAN and LAN connectivity: Routers, Firewalls and Security Networking - DHCP, DNS, IP addresses Third-party software, including Microsoft Office and Adobe Creative Cloud Meraki Jamf Pro Okta, Blue jeans, Zoom conferencing MDM If you would like to find out more about this Senior Mac IT Engineer, send us your CV or email anne@eligo.co.uk and we will be in touch! Are you a macOS focused IT Technical professional but this role doesn't quite fit? Eligo are a leading macOS IT Technical recruitment consultancy specialising in macOS and Cross-platform Mac/PC IT support roles. Roles include 1st, 2nd and 3rd line macOS and Mac/PC IT support roles, System and Network Administrators, Mac/PC Field Engineers, Mac and Multi-Platform IT Consultants, IT Managers, Filemaker Developers. Please don't hesitate to get in touch with us for a confidential chat about how we can secure you your perfect macOS IT role. Anne Rooke - Mac IT Recruitment Specialist Call 0208 944 4186 or Email emilyd@eligo.co.uk
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Mac and PC 1st and 2nd line IT Support
West End, London / £21000 - £25000 per annum + Benefits
macOS and Windows PC - macOS IT Support - Media Agency - London - Helpdesk, email including Outlook, Office 365, Apple Mail, Microsoft Office, iOS support, AV system support, Adobe Creative Cloud, Adobe Creative Suite and Active Directory As macOS and Windows Deskside IT Support Analyst - you will have good knowledge of macOS (Mac OS X) and Windows PC Providing Apple Mac IT Helpdesk and deskside support, PC Windows Helpdesk and deskside support, troubleshooting, and providing Mac and Windows focused IT support for desktop applications including Microsoft Office, MS Office. You will provide some Mac/PC telephone support using remote access aa well as deskside. It is a busy media environment - it is key you have the right personality to fit in with this. You will be working within the Mac/PC IT support team. providing macOS and Windows IT support to busy deadline driven users - it is a fast paced environment and you will provide remote support to those using VPN access. As Apple Mac macOS (was OSX) and Windows PC IT Support Analyst: You should have excellent communication skills Be a keen and a fast learner and be enthusiastic about helping users. The working environment is relaxed but extremely professional, so the successful candidate must be able to operate effectively in a highly creative atmosphere and be a real team player joining the IT team there. Cultural fit is important to success in this role, so you must be proactive and outgoing. As Mac/PC IT Support Analyst you must have good Apple macOS IT and Windows troubleshooting skills, be well organised and able to work under pressure to deadlines in a busy environment. You must be self-motivated and positive with a good deskside manner. You will be helpful to other members of the team and be confident, punctual and reliable. Apple macOS and Windows PC - Mac/PC 2nd line IT Support - Media Agency - Central London - Email including Outlook, Office 365, Apple Mail, Microsoft Office, iOS support, AV system support, Adobe Creative Cloud, Adobe Creative Suite, Active Directory Are you a Mac OSX focused IT Technical professional but this role doesn't quite fit? Eligo are a leading Mac IT Technical recruitment consultancy specialising in macOS (Mac OSX) and Cross-platform Mac/PC IT support roles. Roles include 1st, 2nd and 3rd line macOS and Mac/PC IT support roles, System and Network Administrators, Mac/PC Field Engineers, Mac and Multi-Platform IT Consultants, IT Managers, Filemaker Developers. Please don't hesitate to get in touch with Anne Rooke - Specialist Apple macOS IT Recruiter for a confidential chat about how we can secure you your perfect macOS IT support role.
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Mac IT Field Engineer
London, England / £32000 - £37000 per annum + On application
Are you an established 2nd and 3rd Line Mac Engineer looking for a new role to take your career to the next level? Do you have extensive experience troubleshooting Apple Mac issues with strong macOS IT support skills as well as Windows & Windows Server experience? You need to be good at supporting third-party software, including Microsoft Office and Adobe Creative Cloud too? As a Mac IT Field Engineer, you will know routers, switches and wireless access points as well as networking (DHCP, DNS, IP addresses, subnet masks, etc.). Good on storage too, in particular RAID storage, you must also be able to work with backup software such as Crashplan and Veeam. Key too is experience with and knowledge of Office 365 and G Suite. In brief, you are a Mac Engineer with 2nd and 3rd Line experience who would love to join a talented team based in London. This dynamic growing company is home to a tight-knit and friendly team of engineers and has a supportive management structure that creates a great company culture and an enjoyable working environment. You will support a portfolio of creative companies over London. You must have core values; quality support and exceptional customer service. So, what about the role?... In this 2nd and 3rd Line Mac Engineer position you'll be one of the senior Mac Engineers within the team - with the autonomy and responsibilities of a key consultant and relationship builder with Mac focused client networks. Can you do the following? Essential Technical Skills/Knowledge Troubleshooting Apple Mac issues macOS and iOS device experience Windows & Windows Server experience Third-party software, including Microsoft Office and Adobe Creative Cloud Routers, switches and wireless access points Networking (DHCP, DNS, IP addresses, subnet masks, etc.) RAID storage Backup software (e.g. CrashPlan, Carbon Copy Cloner, Veeam) Online email hosting (Office 365, G Suite) Even better if you also have: macOS Server Jamf Pro Addigy QNAP Synology Meraki CAD software such a VectorWorks, AutoCAD and SketchUp Pro Sounds like you? Then apply now to this 2nd and 3rd Line Mac Engineer position and we will be in touch! Are you a macOS (Mac OSX) focused IT Technical professional but this role doesn't quite fit? Are you looking for Mac IT roles? Eligo are a leading Mac IT Technical recruitment consultancy specialising in macOS (was Mac OSX ) and Cross-platform Mac/PC IT support roles. Roles include 1st, 2nd and 3rd line macOS and Mac/PC IT support roles, System and Network Administrators, Mac/PC Field Engineers, Mac and Multi-Platform IT Consultants, IT Managers, Filemaker Developers. Please don't hesitate to get in touch with us for a confidential chat about how we can secure you your perfect Mac IT support job. Anne Rooke - Mac IT Recruitment Specialist
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macOS 1st and 2nd line IT Support - Bristol
Bristol, England / £24000 - £28000 per annum + Benefits
macOS and Windows PC - macOS IT Support - Creative Agency - Central Bristol - Helpdesk, email including Outlook, Office 365, AV system support, Adobe Creative Cloud, Adobe Creative Suite, As macOS Deskside IT Support Analyst - you will have good knowledge of macOS (Mac OS X) providing 1st and 2nd line macOS IT support to 50 users in a creative agency in Bristol Providing Apple Mac IT Helpdesk and deskside support, troubleshooting macOS, and providing Mac focused IT support for desktop applications including Microsoft Office (MS Office) and Adobe Creative Cloud. You will provide some Mac/PC telephone support using remote access as well as deskside. Collaborate on macOS and related IT projects to help build infrastructure Manage the user on-boarding and off-boarding process Ensure hardware and software assets are tracked Ensure documentation is kept up to date Monitor back-ups and assist with archiving Support and resolve issues with printers, phones, video conferencing and AV Office 365 It is a busy creative environment - it is key you have the right personality to fit in with this. You will be the macOS IT support person in this office liaisng closely with a sister office in London which you will visit regularly and do a weeks induction at. You will be providing macOS IT support to busy deadline driven users - it is a fast paced environment so you will provide Apple remote support to those using VPN access too. As Apple macOS IT Support Analyst: You should have excellent communication skills Be a keen and a fast learner and be enthusiastic about helping users. The working environment is relaxed but extremely professional, so the successful candidate must be able to operate effectively in a highly creative atmosphere and be a real team player joining the IT team there. Cultural fit is important to success in this role, so you must be proactive and outgoing. As Mac IT Support Analyst you must have good Apple macOS IT troubleshooting skills, be well organised and able to work under pressure to deadlines in a busy environment. You must be self-motivated and positive with a good deskside manner. macOS and Windows PC - macOS IT Support - Creative Agency - Central Bristol - Helpdesk, email including Outlook, Office 365, AV system support, Adobe Creative Cloud, Adobe Creative Suite Are you a macOS focused IT Technical professional but this role doesn't quite fit? Eligo are a leading Mac IT Technical recruitment consultancy specialising in macOS (Mac OSX) and Cross-platform Mac/PC IT support roles. Roles include 1st, 2nd and 3rd line macOS and Mac/PC IT support roles, System and Network Administrators, Mac/PC Field Engineers, Mac and Multi-Platform IT Consultants, IT Managers, Filemaker Developers. Please don't hesitate to get in touch with Anne Rooke - Specialist Apple macOS IT Recruiter for a confidential chat about how we can secure you your perfect macOS IT support role.
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Mac System Administrator
West End, London / £40000 - £45000 per annum + Excellent benefits
macOS System Administrator macOS, Windows Server, VMware ESXi, Active Directory, DNS and DHCP, JSS, Jamf, Office 365, Bash scripting, shell scripting Are you a 3rd line Systems Administrator? Are you able to be the lead System Administrator within this dynamic media company? You must have solid and proven System Administrator skills in the following: Windows Server 2008, 2012 & 2016 macOS JSS (Jamf) VMware ESXi Active Directory DNS, DHCP and networking Firewalls and LAN switches Office 365 Bash scripting or shell scripting Backups You must be highly proficient with Windows Server and VMware ESXi servers. If you have not done Jamf then this is not necessarily going to preclude you as this role involves Jamf but is not a heavily Jamf focused role so this would be something you could be taught quickly and pick up. You will be providing 3rd line IT support but also help out and mentor the 2nd line team as required when things are hectic! This is an amazing opportunity within one of the most exciting and best agency environments in Central London. If that's you then apply now to this macOS System Administration position and we will be in touch! Are you a macOS focused IT Technical professional but this role doesn't quite fit? Eligo are a leading Mac IT Technical recruitment consultancy specialising in macOS (formerly Mac OSX) and Cross-platform Mac/PC IT support roles. Roles include 1st, 2nd and 3rd line macOS and Mac/PC IT support roles, System and Network Administrators, Mac/PC Field Engineers, Mac and Multi-Platform IT Consultants, IT Managers. Please don't hesitate to get in touch with us for a confidential chat about how we can secure you your perfect macOS IT role. Anne - Mac Recruitment Specialist
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Windows Infrastructure Analyst
Brentford, London / £39000 - £40000 per annum + Excellent benefits
Windows Infrastructure Analyst Windows Server, Powershell, VMware, Command line, NAS, RAID, SCCM, DNS, TCP/IP You will be joining an exciting Operations team of 4 within a dynamic global media company. Any experience of dealing with European countries is useful as you will then have an appreciation and understanding. The role is mainly based at the offices in Shepherds Bush with some working other sites. You need to be: Technical minded with excellent problem solving skills - if you don't know the solution then you are the sort of technical person who will go and find it out. A people person too. Service focused. You are providing IT services. This is a hugely exciting opportunity to learn and progress - career progression within this role is immense and the chance to progress to the next team up (Enterprise server and storage) is a key feature of this Windows Infrastructure Analyst role. You must be good at: Enterprise backup/restore operations (Netbackup, Prestore, Backup Exec, Quantum tape library operation). TCP/IP networking fundamentals (switching, patching). SNMP monitoring solutions (PRTG, Solarwinds) Windows Server operating systems admin (2008 R2 - 2019. Ideally Microsoft certified). Server Virtualisation (VMware certified ideally). Server/ hardware configuration (HP/Del/Apple). NAS/iSCSCI/RAID storage management (HP/Dell, QNAP, Synology) Windows DNS/DHCP/IIS administration. Active Directory administration. SCCM Powershell Scripting Automation implementation Command line If this is YOU then please do get in touch now! We look forward to receiving your CV and application! Are you a macOS (formerly Mac OSX) or Mac focused IT Technical professional but this role doesn't quite fit? Eligo are a leading Mac IT Technical recruitment consultancy specialising in macOS (was Mac OSX) and Cross-platform Mac/PC IT support roles. Roles include 1st, 2nd and 3rd line macOS (formerly Mac OSX) and Mac/PC IT support roles, System and Network Administrators, Mac/PC Field Engineers, Mac and Multi-Platform IT Consultants, Jamf Specialists, IT Managers. Please don't hesitate to get in touch with us for a confidential chat about how we can secure you your perfect Mac IT role. Anne Rooke - Mac IT Recruitment Specialist
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Windows Infrastructure Analyst
Brentford, London / £33000 - £34000 per annum + Excellent benefits
Windows Infrastructure Analyst Are you a strong Windows second line IT support with some experience of 3rd line support wanting to make the next move up? Do you have? Windows Server, VMware, SCCM, DNS, TCP/IP You will be joining an exciting Operations team of 4 within a dynamic global media company. The role is mainly based at the offices in Shepherds Bush with some working other sites. You need to be: Technical minded with excellent problem solving skills - if you don't know the solution then you are the sort of technical person who will go and find it out. A people person too. Service focused. You are providing IT services. Ambitious, keen to learn and progress This is a hugely exciting opportunity to learn and progress - career progression within this role is immense and the chance to progress to the next team up (Enterprise server and storage) is a key feature of this Windows Infrastructure Analyst role. You must be good at: Backup/restore operations (Netbackup, Prestore, Backup Exec, Quantum tape library operation). TCP/IP networking fundamentals (switching, patching). Windows Server operating systems admin (2008 R2 - 2019. Ideally Microsoft certified). VMware Server/ hardware configuration (HP/Del/Apple). NAS/RAID storage management (HP/Dell, QNAP, Synology) would be a bonus Windows DNS/DHCP Active Directory administration. SCCM Powershell Scripting a bonus If this is YOU then please do get in touch now! We look forward to receiving your CV and application! Are you a macOS (formerly Mac OSX) or Mac focused IT Technical professional but this role doesn't quite fit? Eligo are a leading Mac IT Technical recruitment consultancy specialising in macOS (was Mac OSX) and Cross-platform Mac/PC IT support roles. Roles include 1st, 2nd and 3rd line macOS (formerly Mac OSX) and Mac/PC IT support roles, System and Network Administrators, Mac/PC Field Engineers, Mac and Multi-Platform IT Consultants, Jamf Specialists, IT Managers. Please don't hesitate to get in touch with us for a confidential chat about how we can secure you your perfect Mac IT role. Anne Rooke - Mac IT Recruitment Specialist
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macOS focused 2nd line IT Support
West End, London / £25000 - £32000 per annum + Amazing benefits package
macOS 2nd line IT Support Engineer macOS IT Support - Prestigious dynamic organisation - Central London - macOS, Helpdesk, Google Apps, Jamf Pro, Okta, Microsoft Office, iOS support, AV system support, Slack, Meraki A fantastic opportunity to join a dynamic fast growing prestigious organisation as a macOS IT Support Engineer. Working within a team of three your role as essentially macOS 2nd line support analyst is to be front of house supporting 60-100 users. You are the first port of call for all users and need to be on hand to support with complete understanding and empathy at all times! You must be extremely happy doing: Lots of onboarding Lots of setting up new users Lots of training and "genius bar" type training sessions Detailed documentation (the boss loves this! Giving all the hints and tips you know to everyone so that there experience using their computers and devices is a good and productive one! As macOS 2nd line IT Support Analyst: You will be providing Apple Mac (macOS) IT Helpdesk and deskside support and training You will provide some Mac/PC telephone support using remote access as well as deskside. It is an entrepreneurial and quite intensely productive environment - you will be supporting highly intelligent senior professionals - it is key you have the right work ethic and personality to fit in with this. You will be working within the Mac focused IT team of 3 - supporting circa 60-100 users at the Central London prestigious offices. You will be the face of IT support reporting to an IT Director and working alongside an IT manager. You will be providing macOS and Windows IT support to busy deadline driven users - it is a fast-paced environment and you will provide remote support to those using VPN access. As Apple Mac macOS (was OSX) IT Support Analyst: You should have excellent communication skills Be a keen and a fast learner and be enthusiastic about helping users. The working environment is fairly quiet and extremely professional, so the successful candidate must be able to operate effectively in such an atmosphere where time is precious and you need to work with a range of VIPs. Cultural fit is important to success in this role, so you must be presentable, punctual and very reliable. As Mac IT Support Analyst you must have good Apple macOS IT troubleshooting skills, be well organised and able to work under pressure to deadlines in a busy environment. You must be self-motivated and positive with a good deskside manner. You will be helpful to other members of the team and be confident, punctual and reliable. In return: You will be paid a generous salary and be in line for some generous bonuses too You will have an excellent package of benefits including amazing holiday, free breakfasts and lunches, healthcare and dental insurances, fantastic pension. You will receive extensive on the job and formal training You will learn loads and pave the way for a career in IT management macOS IT Support - Prestigious dynamic organisation - Central London - macOS, Helpdesk, Google Apps, Jamf Pro, Okta, Microsoft Office, iOS support, AV system support, Slack, Meraki, Are you a Mac OSX focused IT Technical professional but this role doesn't quite fit? Eligo are a leading Mac IT Technical recruitment consultancy specialising in macOS (Mac OSX) and Cross-platform Mac/PC IT support roles. Roles include 1st, 2nd and 3rd line macOS and Mac/PC IT support roles, System and Network Administrators, Mac/PC Field Engineers, Mac and Multi-Platform IT Consultants, IT Managers, Filemaker Developers. Please don't hesitate to get in touch with Anne Rooke - Specialist Apple macOS IT Recruiter for a confidential chat about how we can secure you your perfect macOS IT support role.
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macOS focused 2nd line IT Support
West End, London / £25000 - £32000 per annum + Amazing benefits package
macOS 2nd line IT Support Engineer macOS IT Support - Prestigious dynamic organisation - Central London - macOS, Helpdesk, Google Apps, Jamf Pro, Okta, Microsoft Office, iOS support, AV system support, Slack, Meraki A fantastic opportunity to join a dynamic fast growing prestigious organisation as a macOS IT Support Engineer. Working within a team of three your role as essentially macOS 2nd line support analyst is to be front of house supporting 60-100 users. You are the first port of call for all users and need to be on hand to support with complete understanding and empathy at all times! You must be extremely happy doing: Lots of onboarding Lots of setting up new users Lots of training and "genius bar" type training sessions Detailed documentation (the boss loves this! Giving all the hints and tips you know to everyone so that there experience using their computers and devices is a good and productive one! As macOS 2nd line IT Support Analyst: You will be providing Apple Mac (macOS) IT Helpdesk and deskside support and training You will provide some Mac/PC telephone support using remote access as well as deskside. It is an entrepreneurial and quite intensely productive environment - you will be supporting highly intelligent senior professionals - it is key you have the right work ethic and personality to fit in with this. You will be working within the Mac focused IT team of 3 - supporting circa 60-100 users at the Central London prestigious offices. You will be the face of IT support reporting to an IT Director and working alongside an IT manager. You will be providing macOS and Windows IT support to busy deadline driven users - it is a fast-paced environment and you will provide remote support to those using VPN access. As Apple Mac macOS (was OSX) IT Support Analyst: You should have excellent communication skills Be a keen and a fast learner and be enthusiastic about helping users. The working environment is fairly quiet and extremely professional, so the successful candidate must be able to operate effectively in such an atmosphere where time is precious and you need to work with a range of VIPs. Cultural fit is important to success in this role, so you must be presentable, punctual and very reliable. As Mac IT Support Analyst you must have good Apple macOS IT troubleshooting skills, be well organised and able to work under pressure to deadlines in a busy environment. You must be self-motivated and positive with a good deskside manner. You will be helpful to other members of the team and be confident, punctual and reliable. In return: You will be paid a generous salary and be in line for some generous bonuses too You will have an excellent package of benefits including amazing holiday, free breakfasts and lunches, healthcare and dental insurances, fantastic pension. You will receive extensive on the job and formal training You will learn loads and pave the way for a career in IT management macOS IT Support - Prestigious dynamic organisation - Central London - macOS, Helpdesk, Google Apps, Jamf Pro, Okta, Microsoft Office, iOS support, AV system support, Slack, Meraki, Are you a Mac OSX focused IT Technical professional but this role doesn't quite fit? Eligo are a leading Mac IT Technical recruitment consultancy specialising in macOS (Mac OSX) and Cross-platform Mac/PC IT support roles. Roles include 1st, 2nd and 3rd line macOS and Mac/PC IT support roles, System and Network Administrators, Mac/PC Field Engineers, Mac and Multi-Platform IT Consultants, IT Managers, Filemaker Developers. Please don't hesitate to get in touch with Anne Rooke - Specialist Apple macOS IT Recruiter for a confidential chat about how we can secure you your perfect macOS IT support role.