Infrastructure & Support

it support specialist

 

What does an IT Support Specialist do?

An IT Support Specialist is responsible for external or internal help desk support to computer system users. Reporting to IT managers, IT Support Specialists will work with minimal supervision and support users with hardware such as desktop computers, printers, scanners, mobile devices or software programmes.

IT Support Specialists will also be in charge of making sure the business computer systems are up to date and running efficiently and upgrade systems when required. Other duties of an IT Support Specialist may extend to data management for companies, which will include maintaining, backing up and securing databases.

Other IT Support Specialist roles include Junior IT Support Specialist, IT Service Desk Specialist, IT Applications Specialist, Apple Technical Specialist, PC Support Specialist, System Support Specialist.

What skills does an IT support specialist need?

An IT Support Specialist will need core skills in managing multiple projects at once, alongside maintaining high customer service standards. IT Support Specialists will have a good knowledge of commonly used information technologies and systems such as Apple Mac, PC, Microsoft, Cisco and programme certifications to support this.

What can an IT Support Specialist earn?

IT Support Specialist earnings depend on skill, experience level and company need. Junior and Mid-Level IT Support Specialists can earn between £18,000 to £30,000 and senior IT Support Specialists can earn between £35,000 to £50,000.

 

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manchester

Manchester is one of the first modern industrial cities known for its warehouses, cotton mills, railway viaducts, canals and iconic architecture. Starting out as a small township Manchester expanded fast at the turn of the 19th century with a boom in textile manufacturing during the industrial revolution, which led to it becoming the world’s first industrialised city. 

Transport links within Manchester city make it a popular place to visit, from its port that directly links the city to the Irish sea, Manchester Airport, the busiest outside of London to Manchester Liverpool Road railway station and the Manchester Metrolink, the largest tram system in the UK.

Manchester is well known for its music scene which many popular bands have emerged from. Its main music venue is the Manchester Arena, the largest arena of its type in Europe. Manchester also boasts a thriving theatre, opera and dance scene hosted within the Manchester Opera House, Palace Theatre and Royal Exchange.

The city hosts many sporting events and is well known for its sport with two premier league football clubs Manchester United and Manchester City and in 2002 the city hosted the Commonwealth Games at the City of Manchester Stadium.