Infrastructure & Support

it support specialist

 

What does an IT Support Specialist do?

An IT Support Specialist is responsible for external or internal help desk support to computer system users. Reporting to IT managers, IT Support Specialists will work with minimal supervision and support users with hardware such as desktop computers, printers, scanners, mobile devices or software programmes.

IT Support Specialists will also be in charge of making sure the business computer systems are up to date and running efficiently and upgrade systems when required. Other duties of an IT Support Specialist may extend to data management for companies, which will include maintaining, backing up and securing databases.

Other IT Support Specialist roles include Junior IT Support Specialist, IT Service Desk Specialist, IT Applications Specialist, Apple Technical Specialist, PC Support Specialist, System Support Specialist.

What skills does an IT support specialist need?

An IT Support Specialist will need core skills in managing multiple projects at once, alongside maintaining high customer service standards. IT Support Specialists will have a good knowledge of commonly used information technologies and systems such as Apple Mac, PC, Microsoft, Cisco and programme certifications to support this.

What can an IT Support Specialist earn?

IT Support Specialist earnings depend on skill, experience level and company need. Junior and Mid-Level IT Support Specialists can earn between £18,000 to £30,000 and senior IT Support Specialists can earn between £35,000 to £50,000.

 

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london

London, the capital city of England is known for its iconic landmarks and history, from the clock tower ‘Big Ben’ and Westminster Abbey to the imposing Houses of Parliament. London is a 21st-century city with a historic past going back to Roman times, with a diverse and cultural present.

London is the most densely populated city and the biggest in western Europe, with the world largest financial centre and home to many big names in finance from banks and stock exchanges, to investment and insurance companies. The Bank of England, the second oldest bank in the world, is also located in London.

London has a huge transport network available, with 5 main airports, trains, Eurotunnel and the London Underground, known as the oldest underground railway in the world.

The UK City hosts many sporting events from the 2012 Olympic Games to regular sporting events at Wembley and Emirates Stadium, Twickenham Rugby Stadium and the Wimbledon Tennis Tournament every year at the Old England Tennis Club.

An increasing number of technology companies are based in London, and the East of London is well known as ‘Tech City’ and ‘Silicon Roundabout’ and has a number of high-tech companies located in areas such as Shoreditch, St Luke’s and Hackney Wick.