Infrastructure & Support

it support specialist

 

What does an IT Support Specialist do?

An IT Support Specialist is responsible for external or internal help desk support to computer system users. Reporting to IT managers, IT Support Specialists will work with minimal supervision and support users with hardware such as desktop computers, printers, scanners, mobile devices or software programmes.

IT Support Specialists will also be in charge of making sure the business computer systems are up to date and running efficiently and upgrade systems when required. Other duties of an IT Support Specialist may extend to data management for companies, which will include maintaining, backing up and securing databases.

Other IT Support Specialist roles include Junior IT Support Specialist, IT Service Desk Specialist, IT Applications Specialist, Apple Technical Specialist, PC Support Specialist, System Support Specialist.

What skills does an IT support specialist need?

An IT Support Specialist will need core skills in managing multiple projects at once, alongside maintaining high customer service standards. IT Support Specialists will have a good knowledge of commonly used information technologies and systems such as Apple Mac, PC, Microsoft, Cisco and programme certifications to support this.

What can an IT Support Specialist earn?

IT Support Specialist earnings depend on skill, experience level and company need. Junior and Mid-Level IT Support Specialists can earn between £18,000 to £30,000 and senior IT Support Specialists can earn between £35,000 to £50,000.

 

Want to get the latest news about the Technology and Development industry? Sign up to our Technology monthly newsletter here

You can also receive the latest IT Support Specialist job updates by registering here.

birmingham

Birmingham is a major city in the West Midlands that holds much rich industrial history, with multiple landmarks from the 18th Century Industrial Revolution that show its past as a manufacturing powerhouse.

Due to its central location in England, Birmingham is a major transport hub, with Birmingham Airport and Birmingham New Street, the busiest railway station in the UK outside of London. Birmingham also boasts having more miles of canal than in Venice, with its impressive canal system that remains from the industrial revolution.

In the present day, it is considered a metropolitan city, and the second-most populous city in the UK.
As the UK’s second-largest city, Birmingham boasts having more software developers, programmers and software architects than any other region. Over recent years, digital technology businesses have transformed the employment landscape in Birmingham, driving productivity and re-imagining traditional industries and there’s no sign of it slowing down

In 2019 Birmingham city has been chosen to be a testbed area for the 5G telecom networks, with the first-ever 5G rail station launched at New Street and it is also set to host the 2020 Commonwealth Games.